Article ID: 827842 - View products that this article applies to.
When you start Microsoft Office SharePoint Central Administration after your configuration database administrator account password expires, you are redirected to the Specify Configuration Database Settings for Servername Web page (FarmDatabase.aspx) where you receive an error message that is similar to the following:
If you click Disconnect from configuration database, and then click OK, you can no longer create a new configuration database or connect to an existing database.
Cannot connect to config DB. Check your password and network connectivity. If this is a permanent situation, select disconnect from configuration database.
This problem occurs because your expired credentials are not valid in the CentralAdminAppPool application pool in Internet Information Services (IIS). Because of this, you can no longer connect to the SQL server where the database is stored.
To resolve this problem, follow these steps:
Step 1: Reset the CentralAdminAppPool Account PasswordIf the CentralAdminAppPool application pool uses a configurable security account, enter the new valid password. To do this:
Step 2: Reset the Microsoft SharePoint Portal Administration Service Account PasswordIf the SharePoint Portal Administration service (SPSAdmin) uses a configurable security account, enter the new valid password. To do this:
Step 3: Reset the Microsoft SharePointPS Search Service Account PasswordIf the Microsoft SharePointPS Search service (SharePointPSSearch) uses a configurable security account, enter the new valid password. To do this:
Step 4: Reset the Configuration Database Administration AccountReset the configuration database administration account information about the Configure Server Farm Account Settings page in SharePoint Central Administration. To do this:
Step 5: Connect to the Configuration DatabaseRestore the connection to the configuration database. To do this:
Step 6: Reset the Configuration Database Administration AccountReset the configuration database administration account information again. To do this:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For more information about how to deploy, configure, and administer SharePoint Portal Server and Windows SharePoint Services, see the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root folder of the SharePoint Portal Server 2003 CD.
For more information about SharePoint Portal Server and Microsoft Windows SharePoint Services, visit the following Microsoft Web site:
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