Word 2002 Post-Service Pack 2 Hotfix Package: September 19, 2003

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SUMMARY

This article describes the Microsoft Word 2002 issues that are fixed in the Microsoft Word 2002 Post-Service Pack 2 hotfix package that is dated September 19, 2003.

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Issues That Are Fixed in the Hotfix Package

The following issues are fixed in this hotfix package, but they were not previously documented in a Microsoft Knowledge Base article.

When you open a Microsoft Word document, comments that appear inside balloons that are in the margin of the document are not correct.

This problem occurs when the following conditions are true:
- You create a Word document on a Microsoft Windows-based computer.
- You send that Word document as an e-mail attachment to a user who is using a Macintosh Apple-based computer.
- The recipient opens the e-mail attachment, makes changes to the document with the Track Changes feature in the Macintosh version of Word, and sends the document back to you as an e-mail attachment.
- You open the returned e-mail attachment in Word and merge the changed document with the original document in the Microsoft Windows version of Word.
Additionally, text that was deleted during changes to the document in the Macintosh version of Word may appear when you open the Word document in the Windows version of Word.
After you install the Microsoft Word 2002 hotfix that is described in Microsoft Knowledge Base article 821526 (http://support.microsoft.com/kb/821526/ ) , nested conditional fields in headers and in footers show empty results.

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This problem was first corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The optimized version of this hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed.

For additional information about Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:
325671 (http://support.microsoft.com/kb/325671/ ) OFFXP: Overview of the Office XP Service Pack 2
The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.

For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
330537 (http://support.microsoft.com/kb/330537/ ) OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Microsoft Office XP Service Pack 1 (SP-1). However, Microsoft has not tested this fix on Office XP SP-1 to the same extent as on Office XP Service Pack 2 (SP-2). If you install this hotfix on a computer with Office XP SP-1 installed, some file conflicts might occur. Microsoft supports this configuration, but Microsoft does not recommend this configuration.

Restart Information

You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix is replaced by a later hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

827986 (http://support.microsoft.com/kb/827986/ ) Word 2002 Post-Service Pack 2 Hotfix Package: September 25, 2003

Registry Information

You do not have to create or modify any registry keys to activate any hotfixes that are contained in this package.

Hotfix File Information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time            Size    File name
   ----------------------------------------------------
   19-Sep-2003  17:11        8,294,784  Winwordff.msp (full-file/administrative)
   19-Sep-2003  16:02        3,057,956  Winwordop.msp (optimized)

After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Sep-2003  07:51  10.0.5716.0    10,603,064  Winword.exe

Note For more information about how to install this hotfix, see the Readme.txt file that is included in the package.

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REFERENCES

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

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