Article ID: 828065 - Last Review: December 3, 2007 - Revision: 1.3

You receive a "Your invitation was not sent because you need the latest version of Windows Messenger" error message when you try to use Remote Assistance on a Small Business Server 2003-based computer

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SYMPTOMS

When you try to use the Remote Assistance feature in MSN Messenger on a computer that is running Microsoft Small Business Server 2003 (SBS 2003), you may receive the following MSN Messenger error message:

Your invitation was not sent because you need the latest version of Windows Messenger to use the Remote Assistance feature. Please go to the Windows Messenger update site to install the latest version.

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CAUSE

This behavior occurs if the latest version of Windows Messenger is not installed on the SBS 2003-based computer.

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RESOLUTION

To resolve this behavior, download and install the latest version of Windows Messenger on the SBS 2003-based computer. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads (http://www.microsoft.com/downloads)

Under Search for a Download, click MSN Messenger in the Product/Technology box, and then click Go.

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