Article ID: 828250 - Last Review: January 6, 2006 - Revision: 1.4

You receive a "RegOpenKeyEx failed to Open Hive -2147483646 Key... " error message when you import a Best ACT! file or an Intuit QuickBooks file in Outlook 2003

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SYMPTOMS

When you try to import a Best ACT! file or an Intuit QuickBooks file into the Business Contact Manager add-in of Microsoft Office Outlook 2003, you may receive the following error message:

Internal Error in TTGComn.RegistryMod.RegSetValue

RegOpenKeyEx failed to Open Hive -2147483646 Key SOFTWARE\Microsoft\Great Plains\Integration
If you click Details in the error message, you receive the following:

Time: date time
Source: TTGComn.RegistryMod.RegSetValue
Message: RegOpenKeyEx failed to Open Hive -2147483646 Key SOFTWARE\Microsoft\Great Plains\Integration
Number: 5

Call Stack:

RegistryMod.RegSetValue
IMProviderMain.NewConnection
IMProviderMain.Connection
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CAUSE

This problem may occur if you do not have local administrative permissions.
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WORKAROUND

To work around this problem, contact your system administrator and have them change your permissions to include local administrative permissions.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
  • Microsoft Office Outlook 2003 with Business Contact Manager
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Keywords: 
kbimport kberrmsg kbprb KB828250
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