Article ID: 828349 - Last Review: July 17, 2009 - Revision: 5.2

Each time you power on your Original Xbox console, the clock set screen is displayed

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SYMPTOMS

Every time that you turn on your Xbox console, the clock set screen is displayed, regardless of whether the console was unplugged.

THINGS TO TRY

  1. Make sure the console has not been deprived of power in each instance. If power is unavailable, the console can only hold the charge that powers the clock for approximately two hours. After this, all Xbox consoles must go through the clock reset screen.
  2. If this behavior occurs only occasionally, the console may be losing the retained power, and a repair is required to permanently fix the issue.
  3. If this behavior occurs on every turn on, the capacitor that holds the charge for the clock is not functioning correctly. The console must be repaired to correct the issue.

Additional Support

If the steps in the previous section did not resolve your issue, your console may have to be serviced. Please follow this link to confirm whether phone or online support is offered in your country to initiate an exchange order for your console:
961531  (http://support.microsoft.com/kb/961531/ ) Original Xbox support offerings per region

APPLIES TO
  • Xbox Console
  • Microsoft Xbox
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