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"Excel could not start the e-mail program" error message when you use the Send To command in Excel 2002

Article ID:828509
Last Review:January 11, 2006
Revision:1.3

SYMPTOMS

When you use the Send To command in Microsoft Excel 2002, you may receive the following error message or an error message that is similar to the following:
Excel could not start the e-mail program.

Check your network connection. Make sure Office is installed correctly, you e-mail program is set up correctly, and you can connect to your e-mail server.

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CAUSE

This behavior occurs if all the following conditions are true:
Microsoft Office Outlook 2003 is your mail client.
You try to send the workbook as the body of the message to the recipient.

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WORKAROUND

To work around this behavior, use any one of the following methods:
Send the workbook as an attachment from Excel 2002.
Save the workbook in Excel 2002, and then add the workbook file as an attachment to a message from Outlook 2003.
Open the workbook in Microsoft Office Excel 2003, and then send it to the recipient as the body of the message.

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APPLIES TO
Microsoft Excel 2002 Standard Edition
Microsoft Office Outlook 2003

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Keywords: 
kberrmsg kbprb KB828509

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