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Terminal Server stops responding when idle sessions are being ended

Article ID: 828662 - View products that this article applies to.

SYMPTOMS

If you are using a Windows Server 2003-based server that has Terminal Server enabled, Terminal Server may stop responding. Also, users may not be able to establish new Terminal Server connections to the server.

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CAUSE

This problem occurs when the server tries to log off a Terminal Server session that has been idle, but the server cannot end all the processes. One process that is running in the session is addressing the Remote Display Protocol (RDP) redirector (Rdprd.sys) and cannot be ended.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement Information

This hotfix does not replace any other hotfixes.

File information

The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   17-Sep-2003  15:39  5.2.3790.86       187,904  Rdpdr.sys
   17-Sep-2003  17:07  5.2.3790.86       221,696  Termsrv.dll      
   07-Sep-2003  05:31                        271  Branches.inf
   17-Sep-2003  17:19                      9,981  Kb828662.cat
   17-Sep-2003  17:10                        354  Updatebr.inf
   17-Sep-2003  17:11                      5,517  Update_rtmqfe.inf

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