JPEG images appear distorted in Internet Explorer 6

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Article ID: 828682
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Symptoms

When you use Microsoft Internet Explorer 6 Service Pack 1 (SP1) to view an oversized image file that has a .jpeg file name extension, the image may appear distorted or unrecognizable.

Cause

This problem may occur after you apply the cumulative patch MS03-015 for Internet Explorer 6 SP1. The Automatic Image Resizing feature of Internet Explorer does not work as expected.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   15-Sep-2003  15:34  6.2800.1261  2,796,544  Mshtml.dll
				

Workaround

To work around this problem, turn off the Automatic Image Resizing feature of Internet Explorer 6. To do so, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Advanced tab.
  4. In the Multimedia area, click to clear the Enable Automatic Image Resizing check box.
  5. Click OK.

Status

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Properties

Article ID: 828682 - Last Review: June 20, 2014 - Revision: 2.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbIE600sp2fix kbie600presp2fix kbfix kbbug KB828682

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