Stop Error Does Not Generate Memory Dump File on Windows 2000-Based Computers

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SYMPTOMS

When Microsoft Windows 2000 generates a Stop error that typically creates a memory dump file listing, you instead receive the following error message:

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Refer to your "Getting Started" manual for more information about troubleshooting Stop errors.

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CAUSE

This problem may occur if your computer has more than 4 gigabytes (GB) of physical RAM installed. When it processes the Stop error, the computer may time out while trying to complete the memory dump file listing of the kernel memory contents.

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RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   ------------------------------------------------------------
   21-Sep-2003  00:36  5.0.2195.6824      29,712  Mountmgr.sys
   22-Sep-2003  20:10  5.0.2195.6824   1,698,432  Ntkrnlmp.exe
   22-Sep-2003  20:10  5.0.2195.6824   1,697,792  Ntkrnlpa.exe
   22-Sep-2003  20:10  5.0.2195.6824   1,718,464  Ntkrpamp.exe
   22-Sep-2003  20:10  5.0.2195.6824   1,676,096  Ntoskrnl.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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MORE INFORMATION

For additional information about how hotfix packages are named, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 (http://support.microsoft.com/kb/816915/ ) New Naming Schema for Microsoft Windows Hotfix Packages

824684 (http://support.microsoft.com/kb/824684/ ) Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

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