Article ID: 828742 - Last Review: July 24, 2007 - Revision: 1.9

Multiple Windows Installer programs cannot write to the same registry key in Windows Server 2003

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SYMPTOMS

When you try to install multiple programs that create values in the same registry subkey on a computer that is running Microsoft Windows Server 2003, only the first value is created. Subsequent values that are written to the same key by different Microsoft Windows Installer programs are not successfully written. This problem occurs on computers that are running Windows Server 2003 that have Terminal Server enabled. This problem does not occur on computers that are running Windows Server 2003 that do not have Terminal Server enabled. Also, the Windows Installer log file may indicate that the installation finished correctly and that the registry value is written when the installation does not finish correctly.

Note You create the Windows Installer log by using the /l*v option when you run the installation program at the command prompt.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions

Date         Time   Version            Size    File name
--------------------------------------------------------------
19-Sep-2003  21:37  5.2.3790.88        55,808  Tsappcmp.dll

Windows Server 2003, 64-bit versions

Date         Time   Version            Size    File name        Platform
-------------------------------------------------------------------------
19-Sep-2003  21:39  5.2.3790.88       152,064  Tsappcmp.dll     IA-64
19-Sep-2003  21:37  5.2.3790.88        55,808  Wtsappcmp.dll    x86

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