You receive an error message when you try to start FrontPage 2003

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Article ID: 828908 - View products that this article applies to.
For a Microsoft FrontPage 2002 and FrontPage 2000 version of this article, see 321486.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

When you try to start Microsoft Office FrontPage 2003, you may receive one or both of the following error messages:
Runtime error 440.
Automation error
-or
FPECOM Runtime error 5.
Invalid procedure call or argument.

CAUSE

This behavior may occur if the following conditions are true:
  • The Microsoft bCentral Commerce Manager Add-in for FrontPage 2003 is installed on your computer.

    -and
  • The entry for the add-in in the Microsoft Windows registry is damaged.

RESOLUTION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, delete the bCentral Commerce Manager Add-in registry entry and remove the add-in from your computer. To do this, follow these steps in the order that they appear.

Part 1: Delete the bCentral Commerce Manager Add-in Registry Entry

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. Locate and then click the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\FrontPage\Addins\FPEcom.AddIn
  4. On the Edit menu, click Delete.
  5. When you are prompted to confirm the deletion, click Yes.
  6. On the File menu, click Exit to quit Registry Editor.
  7. Restart your computer, and then start FrontPage 2003.
  8. Do one of the following:
    • If you do not receive the error message, the issue is resolved. Continue to "Part 2: Remove the bCentral Commerce Manager Add-in" later in this article.
    • If you receive the error message, go to step 9 to continue to troubleshoot this issue, and then continue to "Part 2: Remove the bCentral Commerce Manager Add-in".
  9. Click Start, and then click Run.
  10. In the Open box, type regedit, and then click OK.
  11. Locate and then click the following registry key:
    HKEY_CURRENT_USER\Software\VB and VBA Program Settings\fpecomm
  12. On the Edit menu, click Delete.
  13. When you are prompted to confirm the deletion, click Yes.
  14. On the File menu, click Exit to quit Registry Editor.
  15. Restart your computer.

Part 2: Remove the bCentral Commerce Manager Add-in

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs.
  3. In the Currently installed programs list, click bCentral Commerce Manager Add-In for Microsoft FrontPage, and then click Change/Remove.
  4. When you are prompted to confirm the removal, click Yes.

MORE INFORMATION

To use the add-in, you must reinstall it. For more information about Microsoft bCentral, visit the following Microsoft Web site:
Microsoft bCentral Home Page
http://www.microsoft.com/smallbusiness/hub.mspx

Properties

Article ID: 828908 - Last Review: December 19, 2006 - Revision: 2.4
APPLIES TO
  • Microsoft Office FrontPage 2003
Keywords: 
kberrmsg kbprb KB828908

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