Article ID: 828909 - View products that this article applies to.
When you try to use a FrontPage Server Extension component in Microsoft Office FrontPage 2003 or in Microsoft Office FrontPage 2007, you may find that the component does not function. This problem may occur if the FrontPage Server Extensions are not installed or are not functioning correctly on the Web server.
This article describes how to determine whether the FrontPage Server Extensions are installed and functioning correctly on the Web server.
For more information about the components that use FrontPage Server Extensions, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/281532/ )Lists of components in FrontPage 2002 that require FrontPage 2002 Server Extensions
View the _vti_inf.html fileIf you experience problems with the server-side copy of a FrontPage Web or when you publish a FrontPage Web, locate the _vti_inf.html file in Microsoft Internet Explorer.
Note By default, the _vti_inf.html file is located in the root of the site. For example, the file is located at http://servername/_vti_inf.html.
The _vti_inf.html file provides the following important information:
http://news.netcraft.com/Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
On the Netcraft Web site, type the URL of the Web site about which you want information in the What's that site running box under Webserver Search. For example, type www.microsoft.com. Then, click Search.
Note This method is not always accurate. For example, if you view the information for www.walmart.com, Netcraft reports that the site is running IIS 5.0 on an operating system other than Microsoft Windows 2000. Windows 2000 is not a possible configuration.
When you are not sure about the operating system that the FrontPage Server Extensions are installed on, view the Shtml file. If you find the _vti_bin/Shtml.dll file on the Web site that you are working with, the FrontPage Server Extensions are installed on an IIS server. If you find the _vti_bin/Shtml.exe file on the Web site that you are working with, the FrontPage Server Extensions are installed on a UNIX server.
Locate the Shtml.exe fileIf you locate the _vti_bin/shtml.dll or the _vti_bin/shtml.exe file on the Web site that you are working with, you should receive the following error message if the FrontPage Server Extensions are running:
If you receive a different error message, the FrontPage Server Extensions are not running.
Cannot run the FrontPage Server Extensions on this page:"".
Test the FrontPage Server ExtensionsThe following are some simple methods to determine whether the FrontPage Server Extensions are working: