Article ID: 829151 - View products that this article applies to.
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
When you click Connect to try to play a multiplayer session, you may experience one or more of the following symptoms.
Note Each of these symptoms indicates that the game cannot connect to a global server to play a multiplayer session.
A fatal error has occurred and the app must shut down.
Could not initialize DirectPlay 8 (this is needed for multiplayer games).
[Note: This error can occur if DirectX 8 (or newer) is not installed on this system. Please re-run the game's installation program to set this up. Alternately, you can point your web browser at www.microsoft.com/directx or use Windows Update to install the latest version of DirectX.]
Error code = 0x80040154
This issue may occur if the following conditions are true:
Method 1: Verify that DirectX is installed correctlyTo verify that DirectX is installed correctly and that all DirectX files are the correct version, follow these steps:
http://www.microsoft.com/windows/directx/default.aspxTo resolve this issue, download and install the most recent version of Microsoft DirectX. To do this, follow these steps:
Method 2: Disable firewall or antivirus programsWarning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
This issue may occur if you have an antivirus or firewall program running on the computer. For example, firewall programs that allow for access or block access to the Internet on a per-program basis such as Zone Alarm, MacAfee Personal Firewall, Norton Internet Security, or Black Ice Defender may cause these issues to occur.
To resolve this issue, disable your antivirus or firewall software. Contact the program manufacturer to help you disable the program. Icons for these programs may appear on the lower-right corner of the screen next to the clock. You may be able to disable the program by using this icon. Try to right-click the program icon, and then click Disable or Exit.
If the issue continues to occur, perform a clean boot procedure. For more information about how to perform a clean boot procedure, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/331796/ )Games: How to perform a clean boot to prevent background programs from interfering with play
For more information about how to troubleshoot multiplayer issues, click the following article number to view the article in the Microsoft Knowledge Base:
819836For more information about DirectX compatibility, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/819836/ )Games: How to troubleshoot multiplayer issues
(http://support.microsoft.com/kb/822798/ )You cannot install updates or you are prompted to install updates that you have already installed
Article ID: 829151 - Last Review: September 29, 2011 - Revision: 8.0
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