Outlook 2002 does not automatically send or receive e-mail messages when you start Outlook 2002

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Article ID: 829168 - View products that this article applies to.
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SYMPTOMS

When you start Microsoft Outlook 2002, Outlook 2002 does not automatically send or receive e-mail messages.

CAUSE

This behavior occurs because Outlook 2002 is not configured to automatically send or receive e-mail messages when you start the program.

RESOLUTION

To resolve this behavior, configure Outlook 2002 to automatically send or receive e-mail messages when you start the program. To do so, follow these steps:
  1. Start Outlook 2002.
  2. On the Tools menu, point to Send/Receive Settings, and then click Define Send/Receive Groups.
  3. Under the When Outlook is Online area, click to select the Schedule an automatic send/receive every x minutes check box, where x is the number of minutes that Microsoft Outlook waits to do a background send or receive when you start the program.
  4. Click Close, and then restart Outlook 2002.

MORE INFORMATION

If you do not receive a notification when new e-mail messages arrive, follow these steps:
  • On the Tools menu, click Options. On the Preferences tab, click E-mail Options, and then click to select the Display a notification message when new mail arrives check box.
If you want to turn off the option to automatically send or receive e-mail messages when you start Outlook 2002, use one of the following methods:
  • On the Tools menu, point to Send/Receive Settings, and then click Define Send/Receive Groups. Under the When Outlook is Online area, click to clear the Schedule an automatic send/receive every x minutes check box.

    -or-
  • On the Tools menu, point to Send/Receive Settings, and then click Disable Scheduled Send/Receive.
For additional information about Outlook not performing an automatic send/receive because of a damaged Send/Receive group, click the following article number to view the article in the Microsoft Knowledge Base:
312336 Outlook 2003 and Outlook 2002 do not perform an automatic Send/Receive operation to download messages at startup

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Article ID: 829168 - Last Review: September 20, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbstartprogram kbconfig kbautomation kbpending kbprb KB829168

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