Description of the Office XP post-Service Pack 3 hotfix package for MSO.DLL: May 9, 2004

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SUMMARY

Microsoft has released the Microsoft Office XP post-Service Pack 3 hotfix package for Microsoft Office XP. This article describes the following items about the hotfix package:
  • Issues that are fixed in the hotfix package
  • Prerequisites for installing the hotfix package
  • Information about whether you must restart your computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes to use one or more of the hotfixes in the package
  • Files that are contained in the hotfix package

INTRODUCTION

This article describes the Microsoft Office XP issues that are fixed in the Office XP post-Service Pack 3 hotfix package that is dated May 9, 2004.

Issues that are fixed in the hotfix package

The following issues are fixed in this hotfix package:
  • 832890 "The document name or path is not valid" error message when you open a Word 2002 document that is in a document management program
  • 813914 Relative hyperlinks are not saved correctly in Office XP
  • 840989 You cannot view the presentation past the first slide when you open your PowerPoint 2002 presentation in Internet Explorer from an FTP Web site
  • 835214 How to make the "Find Printer" button unavailable in Office XP programs
  • 833854 A document that is opened from a hyperlink in Internet Explorer opens slowly in Office XP programs
The following issues are also fixed in this hotfix package:
  • You cannot type the lowercase letters "p" through "z" when you are using Office XP program such as Microsoft Outlook 2002 or Microsoft Word 2002. However, you can type the uppercase version of these same letters ("P" through "Z").

    Note This issue occurs if you have a System Policy in place for an Office XP program that disables the shortcut keys F1 through F11. This may also disable the "p" through "z" keys in the Office XP program.
  • When you click From Scanner or Camera, the Insert Picture from Scanner or Camera dialog box lists two similar entries for your scanner or camera. Regardless of the entry that you click, the Windows Image Acquisition (WIA) driver is always started and the TWAIN driver is not started.
  • When you print an Office XP document that contains a Microsoft Excel 3-D chart that has an image (such as a JPG or Bitmap image) in the plot area of the chart to a color laser printer, the background of the chart may print very large.
  • When you work with a Word 2002 document that is opened in Hummingbird DM 5.1 (a document management program), Word 2002 may quit unexpectedly and you receive the following error message:
    Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
    If you view the details of the error message, you find an error signature that is similar to the following:
    Application Name  Application Version  Module Name  Module Version  Offset
    ----------------------------------------------------------------------------
    Winword.exe       10.0.5522.0          Mso.dll      10.0.4219.0     00005ae9
    
    Winword.exe       10.0.5522.0          Mso.dll      10.0.4219.0     00004d7
    For more information about Hummingbird, see the following Hummingbird Web site:
    http://www.wais.com/index.html
    Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
  • If you open a document in Office XP that contains JPEG images, one of the following symptoms may occur:
    • Colors in the JPEG images do not show as their correct color.
    • Changing the zoom setting of the document does not correct the incorrect colors.
    • When you try to change the zoom setting of the document, you may receive the following error message:
      Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
      If you view the details of the error message, you find an error signature that is similar to the following:
      Application Name  Application Version  Module Name  Module Version  Offset
      ----------------------------------------------------------------------------
      Winword.exe       10.0.5911.0          Mso.dll      10.0.5821.0     0031a980
      
  • After you insert a Tagged Image File Format (TIFF) picture in an Office XP document, the picture may not be displayed as expected.

    For example, an inserted TIFF picture may display two-thirds of the picture correctly, but the remaining one-third of the picture may be garbled. The exact symptoms that you experience may be different.

    For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
    294854 TIFF image is not displayed as expected
  • When you insert an image that contains text in an Office XP document and you set the background to be transparent, the text in the printout may appear a lighter color and may not appear as sharp or clearly-defined. The text may appear fuzzy.
  • When you try to find a word that contains the German Eszett character (ß) by using the Find feature in Microsoft Outlook 2002, the character is replaced with ss. The reverse may also occur where ss is replaced by the Eszett character. Eszett and ss are treated as the same characters in the Look for drop down list. For example, when you try to find the word Keßler, you find the word Kessler instead.
  • When you print an Excel chart in Excel 2002 that contains a texture in the chart area, the texture may not be printed to a PostScript printer.
  • If you print an Office XP workbook that contains an AutoShape with a gradient background, the print file may become so large that the file cannot be printed on some PostScript printers and you receive the following printer error message:
    Error: MemoryFull, Offending Command: image.

MORE INFORMATION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

  • The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.

    For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
    832671 Description of Microsoft Office XP Service Pack 3
  • The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.

    For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
    330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Microsoft Office XP Service Pack 2 (SP2). However, Microsoft has not tested this fix on Office XP SP2 to the same extent as on Office XP Service Pack 3. If you install this hotfix on a computer with Office XP SP2 installed, some file conflicts might occur. Microsoft supports this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
840993 Description of the Office XP post-Service Pack 3 hotfix package: May 12, 2004


Registry information

You must create or modify a registry key to use one or more of the hotfixes that are contained in this package.

For more information about the registry keys, click the following article numbers to view the articles in the Microsoft Knowledge Base:
813914 Relative hyperlinks are not saved correctly
832890 "The document name or path is not valid" error message when you open a Word 2002 document that is in a document management program
840989 You cannot view the presentation past the first slide when you open your PowerPoint 2002 presentation in Internet Explorer from an FTP Web site
835214 How to make the "Find Printer" button unavailable in Office XP programs
833854 A document that is opened from a hyperlink in Internet Explorer opens slowly in Office XP programs

Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size        File name
   -----------------------------------------------------------------------
   09-May-2004  09:40  10,039,296  Sharedff.msp (Full-File/Administrative)
   09-May-2004  06:44   3,287,040  Sharedop.msp (Optimized)
After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table:
   Date         Time   Version      Size       File name
   -----------------------------------------------------
   07-May-2004  21:56  10.0.6714.0  9,796,288  Mso.dll
Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

REFERENCES

For more information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 829349 - Last Review: October 9, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Word 2002
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Developer Edition
Keywords: 
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