Article ID: 829395 - View products that this article applies to.
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After you configure a Microsoft Windows 2000-based Terminal server to automatically shut down when the TSShutdn.exe command runs, the computer does not shut down as you expect. For example, if you schedule a task to run the TSShutdn.exe command at a specific time, or if you configure a script to run the TSShutdn.exe command when a particular event occurs, the computer does not shut down.
One or more events that are similar to the following appear in the application log in Event Viewer:
Event Source: Application Popup
This problem occurs if an administrator logs on to the Terminal server and then locks the computer before the TSShutdn.exe command is invoked. This problem does not occur if the computer is not locked when the TSShutdn.exe command is invoked. If the computer is locked, the TSShutdn.exe command cannot shut down the computer.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must be running Windows 2000 Service Pack 3 (SP3) or later to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/ )How to obtain the latest Windows 2000 service pack
Restart requirementYou must restart your computer after you apply this hotfix. However, you do not have to restart the computer immediately after you install this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 11-Nov-2003 01:02 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 11-Nov-2003 01:02 5.0.2195.6824 222,992 Gdi32.dll 11-Nov-2003 01:02 5.0.2195.6867 711,440 Kernel32.dll 11-Nov-2003 01:02 5.0.2195.6824 54,032 Mpr.dll 11-Nov-2003 01:02 5.0.2195.6860 334,096 Msgina.dll 11-Nov-2003 01:02 5.0.2195.6824 90,232 Rdpwd.sys 06-Nov-2003 22:29 5.0.2195.6870 5,847,552 Sp3res.dll 11-Nov-2003 00:33 5.0.2195.6873 142,608 Termsrv.exe 11-Nov-2003 01:02 5.0.2195.6869 380,176 User32.dll 11-Nov-2003 01:02 5.0.2195.6871 389,392 Userenv.dll 31-Oct-2003 03:02 5.0.2195.6869 1,628,816 Win32k.sys 11-Nov-2003 00:29 5.0.2195.6873 182,032 Winlogon.exe 11-Nov-2003 01:02 5.0.2195.6873 243,984 Winsrv.dll 11-Nov-2003 01:02 5.0.2195.6824 39,184 Winsta.dll 11-Nov-2003 01:02 5.0.2195.6867 711,440 Kernel32.dll 31-Oct-2003 03:02 5.0.2195.6869 1,628,816 Win32k.sys 11-Nov-2003 01:02 5.0.2195.6873 243,984 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates