Article ID: 829808
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SYMPTOMS

When you run the Display Compatibility Test (DCT), Microsoft Windows NetMeeting, and the Remote Desktop Sharing service at the same time on a Microsoft Windows 2000 Service Pack 4 (SP4)-based computer, stop error 0xd5 may occur in the Win32k.sys module.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows 2000 Service Pack 3 (SP3) installed before you apply this hotfix.

Restart requirements

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   31-Oct-2003  18:06  5.00.2195.6824     42,256  Basesrv.dll    
   21-Sep-2003  00:45  5.00.2195.6824    236,304  Cmd.exe        
   31-Oct-2003  18:06  5.00.2195.6824    222,992  Gdi32.dll      
   31-Oct-2003  18:06  5.00.2195.6867    711,440  Kernel32.dll   
   31-Oct-2003  18:06  5.00.2195.6824     54,032  Mpr.dll        
   31-Oct-2003  18:06  5.00.2195.6860    334,096  Msgina.dll     
   31-Oct-2003  18:06  5.00.2195.6824     90,232  Rdpwd.sys      
   30-Sep-2003  20:56  5.00.2195.6826  5,298,176  Sp3res.dll     
   31-Oct-2003  18:06  5.00.2195.6869    380,176  User32.dll     
   31-Oct-2003  18:06  5.00.2195.6825    389,392  Userenv.dll    
   31-Oct-2003  03:02  5.00.2195.6869  1,628,816  Win32k.sys     
   21-Sep-2003  00:44  5.00.2195.6824    182,032  Winlogon.exe   
   31-Oct-2003  18:06  5.00.2195.6826    243,984  Winsrv.dll     
   31-Oct-2003  18:06  5.00.2195.6867    711,440  Kernel32.dll   
   31-Oct-2003  03:02  5.00.2195.6869  1,628,816  Win32k.sys     
   31-Oct-2003  18:06  5.00.2195.6826    243,984  Winsrv.dll     

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 829808 - Last Review: January 25, 2012 - Revision: 3.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbfix kbwin2000presp5fix kboswin2000fix kbbug KB829808

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