"Server Error in '/' Application" error message when you try to run reports in Microsoft CRM

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Article ID: 829888 - View products that this article applies to.
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SYMPTOMS

When you try to run reports on a Microsoft Business Solutions CRM server that has a lot of records in the database, when the report that you are running retrieves a lot of records, you may receive the following error message:
Server Error in '/' Application.

Request timed out.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: Request timed out.

Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: [HttpException (0x80004005): Request timed out.]
This problem may occur even though you have already installed the 829886 software update.

RESOLUTION

If you continue to receive the "Server Error in '/' Application" error message after you install the update that is described in Microsoft Knowledge Base article 829886, install the Microsoft CRM 1.0 reports software update 829888 (a set of rewritten reports) that is described in this article.

Download Information

The following file is available for download from the Microsoft Download Center:
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Download
Download the 829888 package now.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Note If you have customized the reports that are listed in the "File Information" section of this article, and you want to retain your customizations, you must reapply your customizations to the reports that are installed by this update.

Prerequisites

To install this update, you must have Microsoft CRM version 1.0.

Installation Information

Install this update on the computer that runs the Microsoft CRM server. Make sure that the Microsoft CRM Deployment Manager is closed before you install this update. If you want, Microsoft CRM Support can help you to republish the updated reports into your Microsoft CRM installation. This update supports the following Setup switches:
  • /? : Display the list of installation switches.
  • /u : Use Unattended mode.
  • /f : Force other programs to quit when the computer shuts down.
  • /z : Do not restart when the installation is complete.
  • /q : Use Quiet mode (no user interaction).
  • /x : Extract the files without running Setup.
For example, to install the update without any user intervention, use the following command line:
CRM1.0-KB829888-Server-Windows2000.exe /u /q
To verify that the update is installed on your computer, confirm that the following registry key exists:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Microsoft CRM\1.0\Server\SP0\KB829888

Removal Information

You cannot remove this update.

Restart Requirement

You do not have to restart your Microsoft CRM server after you install this update.

File Information

The English version of this update has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size     File name 
   -----------------------------------------------------------------
   21-May-2003  13:15  156,620  Account Activity And Notes.rpt
   16-May-2003  14:47  150,016  Contact Activity and Notes.rpt
   21-May-2003  12:27  134,144  Sales Literature List By Subject.rpt
   21-May-2003  12:27  95,232   Sales Literature List.rpt
   21-May-2003  13:15  228,919  Opportunity Activity and Notes.rpt
   21-May-2003  17:07  230,571  Product Sold By Contact.rpt
   22-May-2003  08:02  209,920  Case Activity and Notes.rpt

MORE INFORMATION

For additional information about the causes and resolutions for this issue, click the following article number to view the article in the Microsoft Knowledge Base:
829886 Viewing or Printing Reports That Contain More Than 20,000 Records May Fail

Properties

Article ID: 829888 - Last Review: October 25, 2005 - Revision: 1.5
APPLIES TO
  • Microsoft Business Solutions CRM 1.0
Keywords: 
kbhotfixserver kbqfe kbmbsreports kbmbsmigrate kberrmsg KB829888
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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