Article ID: 830268 - Last Review: February 21, 2007 - Revision: 2.6

NUM LOCK and CAPS LOCK keys are out of sync when you shadow another RDP session in Windows 2000

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SYMPTOMS

When you toggle the CAPS LOCK or NUM LOCK keys in a Remote Desktop Protocol (RDP) session that is shadowing another RDP session, the key states and the key lights become out of sync.
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RESOLUTION

Install this hotfix on a computer that is running Microsoft Windows 2000 Terminal Server, and then update the client software as described in the "More Information" section.
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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 3

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this Hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name
   --------------------------------------------------------------------------------------
   22-Jan-2004  10:32  5.0.2195.6824     42,256  Basesrv.dll
   20-Sep-2003  16:45  5.0.2195.6824    236,304  Cmd.exe
   15-Nov-2001  15:27                     5,149  Empty.cat
   22-Jan-2004  10:32  5.0.2195.6882    222,992  Gdi32.dll
   22-Jan-2004  10:32  5.0.2195.6886    711,440  Kernel32.dll
   22-Jan-2004  10:32  5.0.2195.6824     54,032  Mpr.dll
   22-Jan-2004  10:32  5.0.2195.6883    334,096  Msgina.dll
   21-Jan-2004  11:47  5.0.2195.6892    320,080  Mstsc16d.exe
   21-Jan-2004  11:47  5.0.2195.6892    258,320  Mstsc32d.exe
   22-Jan-2004  10:31  5.0.2195.6892     90,264  Rdpwd.sys
   08-Jan-2004  17:41  5.0.2195.6888  5,854,720  Sp3res.dll
   08-Oct-2003  18:18  5.4.1.0            6,656  Spmsg.dll
   08-Oct-2003  18:18  5.4.1.0          140,800  Spuninst.exe
   22-Jan-2004  10:32  5.0.2195.6892     36,952  Termdd.sys
   21-Jan-2004  11:46  5.0.2195.6892    142,608  Termsrv.exe
   22-Jan-2004  10:32  5.0.2195.6891    380,688  User32.dll
   22-Jan-2004  10:32  5.0.2195.6891    391,952  Userenv.dll
   21-Jan-2004  11:48  5.0.2195.6892  1,630,256  Win32k.sys
   10-Nov-2003  16:29  5.0.2195.6873    182,032  Winlogon.exe
   22-Jan-2004  10:32  5.0.2195.6884    243,984  Winsrv.dll
   22-Jan-2004  10:32  5.0.2195.6877     39,184  Winsta.dll
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
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MORE INFORMATION

If you experience this problem, you must also download the Remote Desktop Connection for Microsoft Windows Server 2003 software or the Microsoft Terminal Services Advanced Client ActiveX component. To download these items, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/technologies/terminalservices/default.mspx#downloads (http://www.microsoft.com/windowsserver2003/technologies/terminalservices/default.mspx#downloads)


Alternatively, if you still use the Windows 2000 Terminal Services client, install this hotfix on each of the clients. For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
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Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB830268
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