Article ID: 830490 - View products that this article applies to.
When you print color documents to a Hewlett-Packard (HP) Color LaserJet printer on your Microsoft Windows 2000-based computer, the documents may print in grayscale or in black-and-white mode. Additionally, other advanced printing options, functions, and features may not be available.
This problem occurs when both of the following conditions are true:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------------- 21-Jun-2004 14:56 5.0.2195.6951 46,352 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 21-Jun-2004 14:56 0.2.0.1 138,000 Faxui.dll 21-Jun-2004 14:56 5.0.2195.6945 231,184 Gdi32.dll 21-Jun-2004 14:56 5.0.2195.6946 712,464 Kernel32.dll 21-Jun-2004 14:56 5.0.2195.6950 256,272 Localspl.dll 21-Jun-2004 14:56 5.0.2195.6898 37,136 Mf3216.dll 21-Jun-2004 14:56 5.0.2195.6824 54,544 Mpr.dll 21-Jun-2004 14:56 5.0.2195.6928 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 16-May-2004 19:43 5.0.2195.6928 5,873,664 Sp3res.dll 21-Jun-2004 14:56 5.0.2195.6876 80,144 Spoolss.dll 03-May-2004 22:07 5.0.2195.6924 45,840 Spoolsv.exe 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 21-Jun-2004 14:56 5.0.2195.6924 88,336 Win32spl.dll 12-May-2004 23:45 5.0.2195.6922 182,544 Winlogon.exe 21-Jun-2004 14:56 5.0.2195.6946 244,496 Winsrv.dll 09-Jun-2004 23:40 5.0.2195.6951 1,631,472 Win32k.sys 25-Jun-2004 00:08 13,600 Kb830490.cat
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
824684The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 830490 - Last Review: October 27, 2005 - Revision: 3.4
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