HP Color LaserJet printer prints only in grayscale or in black-and-white on your Windows 2000 SP4-based computer

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Article ID: 830490 - View products that this article applies to.
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SYMPTOMS

When you print color documents to a Hewlett-Packard (HP) Color LaserJet printer on your Microsoft Windows 2000-based computer, the documents may print in grayscale or in black-and-white mode. Additionally, other advanced printing options, functions, and features may not be available.

CAUSE

This problem occurs when both of the following conditions are true:
  • You have Microsoft Windows 2000 Service Pack 4 (SP4) installed.
  • You recently installed a non-HP printer driver.
When you install a non-HP printer driver, Windows 2000 SP4 replaces the Unidriver files that were installed by the HP driver installation with an older version of these files. These older version Unidriver files do not provide color support for HP Color LaserJet printers. They also do not support other advanced printing features that the HP Unidriver files do support.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date           Time     Version              Size  File name
--------------------------------------------------------------- 
21-Jun-2004    14:56    5.0.2195.6951      46,352  Basesrv.dll 
21-Sep-2003    00:45    5.0.2195.6824     236,304  Cmd.exe 
21-Jun-2004    14:56    0.2.0.1           138,000  Faxui.dll 
21-Jun-2004    14:56    5.0.2195.6945     231,184  Gdi32.dll 
21-Jun-2004    14:56    5.0.2195.6946     712,464  Kernel32.dll 
21-Jun-2004    14:56    5.0.2195.6950     256,272  Localspl.dll 
21-Jun-2004    14:56    5.0.2195.6898      37,136  Mf3216.dll 
21-Jun-2004    14:56    5.0.2195.6824      54,544  Mpr.dll 
21-Jun-2004    14:56    5.0.2195.6928     335,120  Msgina.dll 
24-Mar-2004    02:17    5.0.2195.6892      90,264  Rdpwd.sys 
16-May-2004    19:43    5.0.2195.6928   5,873,664  Sp3res.dll 
21-Jun-2004    14:56    5.0.2195.6876      80,144  Spoolss.dll 
03-May-2004    22:07    5.0.2195.6924      45,840  Spoolsv.exe 
24-Mar-2004    02:17    5.0.2195.6897     403,216  User32.dll 
05-Aug-2003    22:14    5.0.2195.6794     385,808  Userenv.dll 
21-Jun-2004    14:56    5.0.2195.6924      88,336  Win32spl.dll 
12-May-2004    23:45    5.0.2195.6922     182,544  Winlogon.exe 
21-Jun-2004    14:56    5.0.2195.6946     244,496  Winsrv.dll 
09-Jun-2004    23:40    5.0.2195.6951   1,631,472  Win32k.sys  
25-Jun-2004    00:08                       13,600  Kb830490.cat

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 830490 - Last Review: October 27, 2005 - Revision: 3.4
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbprint kbbug kbfix kbqfe kbwin2000presp5fix KB830490

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