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Symptoms

When you open a Microsoft Word Document (*.doc) file, the document may take longer then expected to open. For example, the document may take 5 to 10 minutes to open.

Cause

This symptom may occur if the document has a template attached or linked and one of the following conditions is true:
  • The attached template, its folder, or its share is missing.
  • The attached template has been moved.
  • The attached template has been renamed.
When a Word template is missing, Windows XP will try to locate the missing template multiple times. The process of locating a missing template may cause a Word document to take longer than expected to open.

It will take longer to open the document when you are connected to a network compared to when you are disconnected from the network.

Resolution

To work around this problem on a computer with Windows XP installed, use one of the following methods as appropriate for your situation:

Method 1: Attach the Template from a New Location

Open the document in Microsoft Word. Wait until the document is open. After the document is open, attach the template from the new location. Or, change the template to the global template, Normal.dot. To attach the template, follow these steps:
  1. On the Tools menu, click Templates and Add-ins.
  2. In the Templates and Add-ins dialog box, click Attach.
  3. In the Attach Template dialog box, select the template that you want, and then click Open.
  4. In the Templates and Add-ins dialog box, click OK.

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Method 2: Use a custom Visual Basic Application to change the attached template to the global template (Normal.dot ) when a new document is opened

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Use a custom solution to change the attached template to the Global Template (Normal.dot ) when a new document is opened.

Note Make sure that macro security is set to medium or low.

To create the custom solution in Microsoft Visual Basic 6, follow these steps:
  1. Open a new Standard.exe project.
  2. On a User Form, add the following components:
    • One list box
    • Two text boxes
    • Four command buttons
    • Two labels
  3. Set a reference to the Microsoft Scripting Runtime (Scrun.dll).
  4. Copy and paste the following code in a user form:
    Option Explicit
    
    Private Const BIF_RETURNONLYFSDIRS = 1
    Private Const BIF_DONTGOBELOWDOMAIN = 2
    Private Const MAX_PATH = 260
    Private Declare Function SHBrowseForFolder Lib "shell32" _
       (lpbi As BrowseInfo) As Long
    Private Declare Function SHGetPathFromIDList Lib "shell32" _
       (ByVal pidList As Long, _
       ByVal lpBuffer As String) As Long
    Private Declare Function lstrcat Lib "kernel32" Alias "lstrcatA" _
       (ByVal lpString1 As String, ByVal _
       lpString2 As String) As Long
    
    Private Type BrowseInfo
       hWndOwner      As Long
       pIDLRoot       As Long
       pszDisplayName As Long
       lpszTitle      As Long
       ulFlags        As Long
       lpfnCallback   As Long
       lParam         As Long
       iImage         As Long
    End Type
    
    Public fso As New FileSystemObject
    Dim fld As Folder
    
    Private Sub cmdEnd_Click()
       End
    End Sub
    
    Private Sub cmdSource_Click()
       ' Opens a Treeview control that displays the directories in a computer.
    
       Dim lpIDList As Long
       Dim sBuffer As String
       Dim szTitle As String
       Dim tBrowseInfo As BrowseInfo
    
       szTitle = "This is the title"
       With tBrowseInfo
          .hWndOwner = Me.hWnd
          .lpszTitle = lstrcat(szTitle, "")
          .ulFlags = BIF_RETURNONLYFSDIRS + BIF_DONTGOBELOWDOMAIN
       End With
    
       lpIDList = SHBrowseForFolder(tBrowseInfo)
       If (lpIDList) Then
          sBuffer = Space(MAX_PATH)
          SHGetPathFromIDList lpIDList, sBuffer
          sBuffer = Left(sBuffer, InStr(sBuffer, vbNullChar) - 1)
          frmFSO.txtSearch.Text = sBuffer
       End If
    End Sub
    
    Private Sub cmdTarget_Click()
    
       ' Opens a Treeview control that displays the directories in a computer.
    
        Dim lpIDList As Long
        Dim sBuffer As String
        Dim szTitle As String
        Dim tBrowseInfo As BrowseInfo
    
        szTitle = "This is the title"
        With tBrowseInfo
           .hWndOwner = Me.hWnd
           .lpszTitle = lstrcat(szTitle, "")
           .ulFlags = BIF_RETURNONLYFSDIRS + BIF_DONTGOBELOWDOMAIN
        End With
    
        lpIDList = SHBrowseForFolder(tBrowseInfo)
    
        If (lpIDList) Then
           sBuffer = Space(MAX_PATH)
           SHGetPathFromIDList lpIDList, sBuffer
           sBuffer = Left(sBuffer, InStr(sBuffer, vbNullChar) - 1)
        End If
    End Sub
    
    Private Sub Command1_Click()
       Dim nDirs As Long, nFiles As Long, lSize As Currency
       Dim sDir As String, sSrchString As String
       Dim nTime
       Dim ntime2
       Dim nOk As Integer
       Dim fileNumber As Integer
       Dim oWord As Object
       Dim strServer As String
       Set oWord = CreateObject("Word.Application")
       strServer = txtOldServer.Text
       nTime = Time()
       fileNumber = FreeFile
           
       List1.Clear
           
       Open "C:\ChangeTemplate.log" For Append As #fileNumber
       Write #fileNumber, "Start:" & " " & nTime
       Close #fileNumber
                     
       'Enter the top-level directory to start the search.
       sDir = txtSearch.Text
     
      'Enter the type of files, such as *.doc for Word documents
      sSrchString = "*.doc"
       
      MousePointer = vbHourglass
    
     'The label shows the current subfolder being searched.
      Label1.Caption = "Searching Folder: " & vbCrLf & UCase(sDir) & "..."
      lSize = FindFile(sDir, sSrchString, nDirs, nFiles, strServer, oWord)
      MousePointer = vbDefault
      ntime2 = Time()
      'Opens text file to show the stop time and the total numbers of
      'files that were found.
      Open "C:\ChangeTemplate.log" For Append As #fileNumber
      Write #fileNumber, "Stop:" & " " & ntime2 & " " & _
         "Time to Complete the Changes: " & _
         Format(ntime2 - nTime, "nn:ss") & vbCrLf _
         & Str(nFiles) & " files found in" & Str(nDirs) & _
         " directories"
      Close #fileNumber
      ' Debug.Print "Stop:" & " " & ntime2
      Label1.Caption = "Done"
      If Label1.Caption = "Done" Then Command2.Enabled = True
         MsgBox "Done"
         oWord.Quit
         Set oWord = Nothing
    End Sub
    
    Private Function FindFile(ByVal sFol As String, sFile As String, _
       nDirs As Long, nFiles As Long, strOServer As String, oWrd As Object) _
          As Currency
       Dim tFld As Folder, tFil As File, FileName As String
       Dim strFileName As String
       Dim fileNumber As Integer
          
       On Error GoTo Catch
         
       Set fld = fso.GetFolder(sFol)
       FileName = Dir(fso.BuildPath(fld.Path, sFile), vbNormal Or _
          vbHidden Or vbSystem Or vbReadOnly)
       While Len(FileName) <> 0
          FindFile = FindFile + FileLen(fso.BuildPath(fld.Path, FileName))
          nFiles = nFiles + 1
          List1.AddItem fso.BuildPath(fld.Path, FileName)  ' Load ListBox
          strFileName = fld.Path & "\" & FileName
          '==
            
          ChangeTemplate strFileName, strOServer, oWrd
          FileName = Dir()  ' Get next file
          DoEvents
       Wend
       Label1 = "Searching " & vbCrLf & fld.Path & "..."
       nDirs = nDirs + 1
    
       If fld.SubFolders.Count > 0 Then
          For Each tFld In fld.SubFolders
             DoEvents
             FindFile = FindFile + FindFile(tFld.Path, sFile, nDirs, nFiles, _
                strOServer, oWrd)
          Next
       End If
    Exit Function
    
    Catch:     FileName = ""
        
       If Err.Number = 76 Then
          MsgBox "This is not a valid path statement" & vbCrLf & _
             "The program will end!"
          End
       End If
       Debug.Print Err.Description
       fileNumber = FreeFile
    
       'Writes the error description and number to the log file.
       Open "C:\ChangeTemplate.log" For Append As #fileNumber
       Write #fileNumber, Err.Description & " " & Err.Number
       Close #fileNumber
       Resume Next
    End Function
    
    Private Sub Command2_Click()
        'Use this to view the log file.
        Shell "notepad.exe c:\ChangeTemplate.log", 1
    End Sub
    
    In a Standard module, add the following code:
    Sub ChangeTemplate(SourceFile As String, strServer As String, objWord As Object)
    
       Dim dlgTemplates As Dialog
       Dim strTemp As String
       Dim strpath As String
       Dim objtemplate As String
       Dim dlgTemplate As Object
       Dim x As Integer
       Dim fNumber As Integer
       Dim objDoc As Object
       
       fNumber = FreeFile
          
       objWord.Visible = False
       strTemp = SourceFile
    
       'This function determines if the document is password protected or Read Only.
       If OpenDocument(objWord, strTemp) = True Then
          'This assumes that there is only one document opened. It may have to be adjusted
          'to look for additional document being opened.
           Set objDoc = objWord.Documents(1)
           'Dialogs 87 is the Templates and Addins dialog
           Set dlgTemplates = objWord.Dialogs(87)
           objtemplate = objWord.Dialogs(87).Template
    
           'parse out the server name from the fullname of the attached template
    
           If Mid(objtemplate, 2, 1) = ":" Or Left(objtemplate, 2) = "\\" Then
              x = InStr(3, objtemplate, "\")
              strTemp = Mid(objtemplate, 3, x - 3)
              'if the parse name is the same as the stated server then
              'change the attached template to the Normal
    
              If strTemp = strServer Then
                 objDoc.AttachedTemplate = "Normal.dot"
                 'write to a log file the file name and location
                 Open "C:\ChangeTemplate.log" For Append As #fNumber
                 Write #fNumber, "Document: " & objDoc.fullName & _
                 "Attached template changed to Normal.dot"
                 Close #fNumber
              End If
           End If
                
         'After the template  is changed, the document is saved and closed.
                
          objDoc.Save
          objDoc.Close
             Else
          'Enter into the log file files that are not opened.
          Open "C:\ChangeTemplate.log" For Append As #fNumber
          Write #fNumber, "Document:  " & SourceFile & "  not opened! it's 
          Read Only or Password Protected"
          Close #fNumber
       End If
    
    End Sub
    Function OpenDocument(ByRef objWord As Object, ByVal sDoc As String) As Boolean
    'Arguments:
    ' objWord - a valid Word Application object.
    ' sDoc    - the complete path and file name of the document to open in Word.
    '
    'Opens the document specified by the sDoc variable.
    'This function returns True if the document is opened and is read/write.
    'Else, this function returns False if the document cannot be opened
    'or if the document is opened read-only because of the "read-only recommended" setting 
    'in the document.
    'Therefore only if this function returns True if you try  to modify the document.
    'If False is returned, log the sDoc into a text file and alert the user
    'of the list of file(s) that could not be processed by the batch routine.
        On Error GoTo EH
        Dim oDoc As Object
        Set oDoc = objWord.Documents.Open( _
            FileName:=sDoc, _
            ReadOnly:=False, _
            PasswordDocument:="?#nonsense@$", _
            WritePasswordDocument:="?#nonsense@$")
        If oDoc.ReadOnly = True Then
            OpenDocument = False
        Else
            OpenDocument = True
        End If
    CleanUp:
        On Error Resume Next
        Set oDoc = Nothing
        Exit Function
    
    EH:
        'There was an error opening the file. Return False
        OpenDocument = False
        Resume CleanUp
    End Function
    

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Method 3: Create a Microsoft Visual Basic for Applications (VBA) macro that loops through all the documents in a folder and changes the old server name with the new server name

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

The following macro loops through all the documents in a folder and changes the old server name with the new server name for the location of the templates. This macro works only if the path for the templates is the same.
Sub Test()
   Dim strFilePath As String 
   Dim strPath As String
   Dim intCounter As Integer
   Dim strFileName As String
   Dim OldServer As String
   Dim NewServer As String
   Dim objDoc As Document
   Dim objTemplate As Template
   Dim dlgTemplate As Dialog  

   OldServer = "<\\rsnj01\vol1>" 
   NewServer = "<\\rsnyc1p\vol3>" 
   strFilePath = InputBox("What is the folder location that you want to use?") 
   If Right(strFilePath, 1) <> "\" Then strFilePath = strFilePath & "\" 
   strFileName = Dir(strFilePath & "*.doc")  
      Do While strFileName <> ""    
         Set objDoc = Documents.Open(strFilePath & strFileName)    
         Set objTemplate = objDoc.AttachedTemplate    
         Set dlgTemplate = Dialogs(wdDialogToolsTemplates)    
         strPath = dlgTemplate.Template    
         If LCase(Left(strPath, 13)) = LCase(OldServer) Then        
            objDoc.AttachedTemplate = NewServer & Mid(strPath, 14)    
        End If    
         strFileName = Dir()    
         objDoc.Save                  
         objDoc.Close
      Loop  
   Set objDoc = Nothing
   Set objTemplate = Nothing
   Set dlgTemplate = Nothing  

End Sub

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Method 4: Create a VBA macro that loops through all the documents in a folder and changes the old server name with the global template (Normal.dot )

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

The following macro loops through all the documents in a folder and changes the old server name with the global template (Normal.dot ).

Note If a document is password protected in anyway, the template will not be changed and the code will fail.
Sub Test()

 

    Dim strFilePath As String

    Dim strPath As String

    Dim intCounter As Integer

    Dim strFileName As String

    Dim OldServer As String

    Dim objDoc As Document

    Dim objTemplate As Template

    Dim dlgTemplate As Dialog

    Dim nServer As Integer

 

    'hardcode the name of the old server.

 

    OldServer = "{enter the name of the Old Server}"

    nServer = Len(OldServer)

    strFilePath = InputBox("What is the folder location that you want to use?")

 

    If Right(strFilePath, 1) <> "\" Then strFilePath = strFilePath & "\"

     strFileName = Dir(strFilePath & "*.doc")

     Do While strFileName <> ""

     Set objDoc = Documents.Open(strFilePath & strFileName)

     Set objTemplate = objDoc.AttachedTemplate

     Set dlgTemplate = Dialogs(wdDialogToolsTemplates)

     strPath = dlgTemplate.Template

    

     If LCase(Left(strPath, nServer)) = LCase(OldServer) Then

     objDoc.AttachedTemplate = NormalTemplate

    End If

 

    strFileName = Dir()

    objDoc.Save

    objDoc.Close

    Loop

 

    Set objDoc = Nothing

    Set objTemplate = Nothing

    Set dlgTemplate = Nothing

 

End Sub


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Method 5: Rename the server, the share, or the folder to the original name

If the server, the share, or the folder that contains the template was moved or renamed, rename the server, the share, or the folder back to the original name.

If OLD server does not exist anymore, you can create DNS entry with OLD servername. Once you have the OLD servername DNS entry, you can create the same folder structure as listed in template path and copy the template to that folder.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 830561 - Last Review: May 20, 2013 - Revision: 8.0
Applies to
  • Microsoft Word 2002, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
Keywords: 
kbperformance kbtshoot kbprb KB830561

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