Exchange Server 2003 Information Store service stops responding

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Article ID: 830602 - View products that this article applies to.
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SYMPTOMS

The Information Store service in Microsoft Exchange Server 2003 may unexpectedly stop responding (hang).

This particular issue generates the following call stack:
1ad7f244 00454f06 msvcrt!memmove+0x33
1ad7f470 005156e1 store!PTA::EcConfig+0x12b [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\_common\pta.cxx @ 377]
1ad7f4b8 00565424 store!EcGetFolderPtagsEx+0x15a [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\msgfold.cxx @ 3690]
1ad7f59c 00567a0d store!OMSG::EcUpdateMsgFolder+0x3ca [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\omsg.cxx @ 21232]
1ad7f6cc 0056ae72 store!OMSG::EcSaveChangesReally+0xa31 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\omsg.cxx @ 13008]
1ad7f844 005c32ce store!OMSG::EcSaveChanges2+0xef2 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\omsg.cxx @ 17438]
1ad7f884 005c349d store!EcSaveOneMessage+0x65 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\rpcintf.cxx @ 6855]
1ad7f8c4 005cd0c8 store!EcSaveChangesMessageOp2+0xc2 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\rpcintf.cxx @ 7151]
1ad7f8f8 1c57bdeb store!EcSaveChangesMessageOp+0x62 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\rpcintf.cxx @ 7049]

RESOLUTION

Cumulative rollup information

To resolve this problem, obtain the Exchange Server 2003 Post-RTM store rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
838236 How to obtain the Exchange Server 2003 post-RTM Store rollup

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You may have to restart the following components:
  • Microsoft Exchange Information Store service
  • World Wide Web Publishing Service
  • Simple Mail Transfer Protocol (SMTP)
  • Microsoft Exchange Routing Service
  • Network News Transport Protocol
  • Microsoft Internet Information Services (IIS) Admin Service

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   28-Oct-2003  17:24  6.5.6980.38        49,152  Mdbevent.dll     
   28-Oct-2003  18:03  6.5.6980.38     3,186,176  Mdbmsg.dll       
   28-Oct-2003  17:27  6.5.6980.38        24,064  Mdbrole.dll      
   29-Oct-2003  07:35  6.5.6980.38        13,312  Mdbtask.dll      
   29-Oct-2003  07:34  6.5.6980.38     5,039,104  Store.exe 

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 XADM: New naming schema for Exchange Server software update packages

Properties

Article ID: 830602 - Last Review: October 25, 2007 - Revision: 1.9
APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbqfe kbfix kbbug kbexchange2003presp1fix KB830602

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