Article ID: 830602 - View products that this article applies to.
The Information Store service in Microsoft Exchange Server 2003 may unexpectedly stop responding (hang).
This particular issue generates the following call stack:
1ad7f244 00454f06 msvcrt!memmove+0x33 1ad7f470 005156e1 store!PTA::EcConfig+0x12b [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\_common\pta.cxx @ 377] 1ad7f4b8 00565424 store!EcGetFolderPtagsEx+0x15a [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\msgfold.cxx @ 3690] 1ad7f59c 00567a0d store!OMSG::EcUpdateMsgFolder+0x3ca [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\omsg.cxx @ 21232] 1ad7f6cc 0056ae72 store!OMSG::EcSaveChangesReally+0xa31 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\omsg.cxx @ 13008] 1ad7f844 005c32ce store!OMSG::EcSaveChanges2+0xef2 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\omsg.cxx @ 17438] 1ad7f884 005c349d store!EcSaveOneMessage+0x65 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\rpcintf.cxx @ 6855] 1ad7f8c4 005cd0c8 store!EcSaveChangesMessageOp2+0xc2 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\rpcintf.cxx @ 7151] 1ad7f8f8 1c57bdeb store!EcSaveChangesMessageOp+0x62 [\\EXSRC\SOURCES\ALL\SRC7071.0\store\src\store\rpcintf.cxx @ 7049]
Cumulative rollup informationTo resolve this problem, obtain the Exchange Server 2003 Post-RTM store rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/838236/ )How to obtain the Exchange Server 2003 post-RTM Store rollup
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesNo prerequisites are required.
Restart requirementYou may have to restart the following components:
Hotfix replacement informationThis hotfix does not replace any other software updates.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 28-Oct-2003 17:24 6.5.6980.38 49,152 Mdbevent.dll 28-Oct-2003 18:03 6.5.6980.38 3,186,176 Mdbmsg.dll 28-Oct-2003 17:27 6.5.6980.38 24,064 Mdbrole.dll 29-Oct-2003 07:35 6.5.6980.38 13,312 Mdbtask.dll 29-Oct-2003 07:34 6.5.6980.38 5,039,104 Store.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/817903/ )XADM: New naming schema for Exchange Server software update packages