Article ID: 830704 - View products that this article applies to.
When you start Microsoft Halo: Combat Evolved you may receive an error message that is similar to the following:
The title of this error message varies depending on the program that is blocking Halo from loading. The title is the path of the program file that must be unloaded.
Cannot allocate required memory. Some application has loaded where Halo wants to be located.
If you try to run Microsoft Halo: Combat Envolved you may receive a dialog box that states Gathering Exception data. After the dialog box disappears, you receive the following error message:
If you click Click here, a dialog box appears. It contains the following information about the error:
Halo executable has encountered a problem and needs to close. We are sorry for the inconvenience.
AppName: halo.exe AppVer: 22.214.171.1241 ModName: halo.exe ModVer: 126.96.36.1991 Offset: 00044b11 AppName: halo.exe AppVer: 1.0.0564 ModName: halo.exe ModVer: 188.8.131.524 Offset: 0005aa82
To resolve this issue, use the following methods in the order that they appear.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Method 1: Restart your computer by using a clean boot procedureWhen you start Microsoft Windows, typically there are a number of programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean boot, you prevent these programs from starting automatically.
You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.
To restart your computer by using a clean boot procedure, follow these steps if you are using Microsoft Windows XP:
Note You may experience a temporary loss of some services functionality when you follow these steps. Restoring the settings restores the functionality, but the original error message or behavior may return as a result.
To return from a clean boot state, click the Play button to view this streaming media demonstration.
For additional information or to view steps for other operating systems, click the following article number to view the article in the Microsoft Knowledge Base:
331796If the issue continues to occur, go to the next method.
(http://support.microsoft.com/kb/331796/ )Games: How to perform a clean boot to prevent background programs from interfering with play
Method 2: Check the list of known issuesThe following programs are known to have this issue with Halo: Combat Evolved:
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
300963The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/300963/ )Games: Description and availability of Error Reporting tool