Print jobs from Macintosh client computers to a Windows 2000 Service Pack 4-based print server do not print

Article translations Article translations
Article ID: 830764 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When you print a document from an Apple Macintosh client computer, the print job does not print. This problem occurs after you apply Microsoft Windows 2000 Service Pack 4 (SP4) to a Microsoft Windows 2000-based print server that is running Print Services for Macintosh. Additionally, you may experience both of the following symptoms:
  • The print server appears to receive the print job. However, the print job is deleted.
  • An error message that is similar to the following is logged to the application event log every time that you print a document from a Macintosh client computer:

    Type: Error
    Source: MacPrint
    Category: TrueImage Print Processor
    Event ID: 4000
    Description:
    The TrueImage Interpreter initialization failed. (Document Name: DocumentName)
    Processing continued.

You do not experience these symptoms when you print a document from a Windows-based client computer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Microsoft Windows 2000 Service Pack 4 (SP4).

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version         Size    File name
--------------------------------------------------------
16-Oct-2003  20:29  5.0.2195.6865  601,360  Sfmpsdib.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 830764 - Last Review: October 26, 2006 - Revision: 2.5
APPLIES TO
  • Microsoft Windows 2000 Service Pack 4
  • Microsoft Windows 2000 Advanced Server SP4
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB830764

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com