Description of the Word 2002 post-Service Pack 3 hotfix package: May 5, 2004

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SUMMARY

Microsoft has released the Word 2002 post-Service Pack 3 hotfix package for Microsoft Word 2002. This article describes the following items about the update:
  • Issues that are fixed by the hotfix package
  • Prerequisites for installing the hotfix package
  • Whether you must restart your computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes to use one or more of the hotfixes that are included in the hotfix package
  • The files that are contained in the hotfix package

INTRODUCTION

This article describes the Microsoft Word 2002 issues that are fixed in the Word 2002 post-Service Pack 3 hotfix package that is dated May 5, 2004.

Issues that are fixed by the hotfix package

The following issues are fixed in this hotfix package.
  • 831136 You cannot print color AutoShape objects as grayscale in Word 2002
  • 832874 "Word cannot save this file" error message when you try to save your changes in a Word 2002 document to DocsOpen
  • 833034 A hyperlink that is in a received e-mail message may not be valid if it is opened by a user who does not use Word 2002 as their e-mail editor
  • 832343 You receive the "Word did not save the document" message when you save a Word 2002 document in DocsOpen
  • 833312 The indent and the tab settings change when you copy a numbered or a bulleted style by using the Organizer in Word 2002
  • 833307 Word 2002 quits unexpectedly with an access violation when you switch to an open document in Word 2002
  • 832580 Word 2002 stops responding and you receive an error message when you run a VBA macro that uses the .ReplaceAll property
  • 834011 Mail Merge data source opens or closes in Word 2002 each time that you click or press a key
  • 832859 The title bar of your Word document may flash or Word may stop responding when you scroll in a Word 2002 document that contains tables
  • 843403 Word 2002 document prints with markup when you print from your Windows desktop or from Windows Explorer
  • 834002 Track changes do not appear when you open a document that contains revisions in Word 2002
  • 827488 Text may be missing when you view a Word document in different views or when you scroll the document in Word 2002
  • 839650 Hyperlink navigation to a Web site may cause an error dialog box to appear that says that a security problem occurred in Word 2002
  • 835706 After you use the mail merge feature, the text in a merged document is missing, corrupted, or damaged in Word 2002
  • 836132 Shaded tables do not print correctly in Word 2002

  • 835226 Only the first occurrence of the NUMPAGES field is updated when you try to update the fields in the body of your Word 2002 document
  • 838012 Black bars appear in a Word 2002 document when a screen reader is active

  • 837108 You cannot review all the tracked changes in a Word 2002 document

  • 840662 You receive a security warning message when you open or when you save a document in Word 2002
The following issues are also fixed in this hotfix package.
  • When you open a Word 2002 document in Word 2000, the left side of the Status bar is blank, and you cannot tell which page of the document is open. This problem occurs after you install the hotfix that is described in the following article in the Microsoft Knowledge Base:
    320300 Error message appears when scrolling with mouse in document in Word 2000

  • When you run a Visual Basic macro that tries to read the IconLabel property of a document that has been embedded as an icon in a Word document, you receive the following error message:
    Run-time error '16389': Internal error.

  • When you use a custom style in a Word document with the Track Changes feature turned on, the style for the next paragraph is not applied.
  • When you change the color quality of your display settings from Medium (16 bit) to Highest (32 bit) while Word is running, the Graphical Device Interface (GDI) of Microsoft Windows may leak memory. This problem may occur when you change the color quality setting in Windows. (To do this, right-click the Windows desktop, click Properties, and then click the Settings tab.).
  • You send a Word document to an e-mail recipient, and the Word document contains tracked changes. You do not receive a warning message that the document contains changes when you click Mail Recipient (for Review) or Mail Recipient (as Attachment) on the Send to shortcut menu.
  • When you work with a Word document that is opened in Hummingbird DM 5.1, Word may quit unexpectedly. (Hummingbird is (a document management program.) You receive the following error message:
    Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
    If you view the details of the error message, you receive an error signature that is similar to one of the following:
    Application Name  Application Version  Module Name  Module Version  Offset
    --------------------------------------------------------------------------
    
    Winword.exe       10.0.5522.0          Winword.exe  10.0.5522.0     00129079
    
    Winword.exe       10.0.5522.0          Winword.exe  10.0.5522.0     0045fd4a
    
    For more information about Hummingbird, visit the following Hummingbird Web site:
    http://www.wais.com/index.html
  • When you perform a mail merge in Microsoft Word 2002 with an Excel file that is attached to your mail merge main document by using a OLE DB provider, your mail merge takes a longer than expected to complete.
  • When you update the fields in your Word 2002 document that contain the LISTNUM field, the LISTNUM field is not updated correctly.
  • When you use the Edit File tool to open an Office document, the document is opened as read-only if the Office program is already running.

    For more information about the Edit File tool, visit the following Microsoft Web site:
    http://download.microsoft.com/download/SharePointPortalServer/Utility/1/NT5/EN-US/edit_file.exe

  • When you do not use the Reviewing Pane in Word 2002 to accept insertions by another user, deletions may also be accepted.

    To use the Reviewing Pane, click Show on the Reviewing toolbar. If the Reviewing toolbar is not displayed, point to Toolbars on the View menu, and then click Reviewing.
  • When you print an Organization Chart in Word 2002 that contains an elbow connector or a curved connector that connects two nodes, the lines for the connectors may no t be printed connecting the two nodes. Instead, the connector lines may run to the top of the page from one node, re-emerge from the bottom of the page or from top of the page, and then the connector line may continue to the other node.
  • You select a paragraph in a Word document in Word 2002, and then use the Style box on the Formatting toolbar to change the style of the selected paragraph. When you select a different paragraph and then press F4 to repeat the style format, the style is not applied.
  • When you print a Word 2002 document that contains AutoShape lines to a PostScript printer, the lines may not be printed when the print scale is set to print larger than 100 percent.
  • in Word 2002, you type in a Word document from an earlier version of Word. The document contains horizontally merged table cells. The document may become damaged or corrupted, and Word may stop responding (hang).
  • When you type an opening quotation mark after a soft line break (press SHIFT+ENTER), the opening quotation mark is typed as a closing quotation mark. This issue occurs when the "Straight quotes" with "Smart quotes" option on the AutoFormat as you type tab is turned on in Word 2002.
  • When you try to follow a hyperlink in a HTML Web page that was created in Word 2002, the hyperlink may not function. This issue may occur when the hyperlink contains a bookmark name that contains trailing spaces.

MORE INFORMATION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

  • The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.

    For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
    832671 Description of Microsoft Office XP Service Pack 3
  • The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.

    For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
    330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Microsoft Office XP Service Pack 2 (SP2). However, Microsoft has not tested this fix on Office XP SP2 to the same extent as on Office XP Service Pack 3. If you install this hotfix on a computer with Office XP SP2 installed, some file conflicts might occur. Microsoft supports this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
841540 Description of the Word 2002 post-Service Pack 3 hotfix package: May 17, 2004

Registry information

You must create or modify a registry key to use one or more of the hotfixes that are contained in this package.

For more information about the registry keys, click the following article numbers to view the articles in the Microsoft Knowledge Base:
831136 You cannot print color AutoShape objects as grayscale in Word 2002
832874 "Word cannot save this file" error message when you try to save your changes in a Word 2002 document to DocsOpen
833034 A hyperlink that is in a received e-mail message may not be valid if it is opened by a user who does not use Word 2002 as their e-mail editor
832343 You receive the "Word did not save the document" message when you save a Word 2002 document in DocsOpen
832580 Word 2002 stops responding and you receive an error message when you run a VBA macro that uses the .ReplaceAll property
834011 Mail Merge data source opens or closes in Word 2002 each time that you click or press a key
832875 Description of the Outlook 2002 post-Service Pack 3 hotfix package: May 17, 2004
834002 Track changes do not appear when you open a document that contains revisions in Word 2002
827488 Text may be missing when you view a Word document in different views or when you scroll the document in Word 2002
839650 Hyperlink navigation to a Web site may cause an error dialog box to appear that says that a security problem occurred in Word 2002
835706 After you use the mail merge feature, the text in a merged document is missing, corrupted, or damaged in Word 2002
835226 Only the first occurrence of the NUMPAGES field is updated when you try to update the fields in the body of your Word 2002 document
838012 Black bars appear in a Word 2002 document when a screen reader is active
837108 You cannot review all the tracked changes in a Word 2002 document
840662 You receive a security warning message when you open or when you save a document in Word 2002


Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name
   -----------------------------------------------------------------------
   05-May-2004  17:42  8,279,552  Winwordff.msp (Full-file/administrative)
   05-May-2004  16:35  2,247,680  Winwordop.msp (Optimized)
After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table.
   Date         Time   Version      Size        File name
   --------------------------------------------------------
   26-Apr-2004  17:27  10.0.6712.0  10,627,784  Winword.exe
Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.

REFERENCES

For more information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 830807 - Last Review: September 12, 2006 - Revision: 4.4
APPLIES TO
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbofficexppostsp3fix kbfix kbhotfixrollup KB830807

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