How to turn on the Enable Mail Logging option for troubleshooting in Outlook

Article ID: 831053 - View products that this article applies to.
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Summary

This article describes how to enable the mail logging option in Microsoft Office Outlook.

More information

To have us enable the mail logging option for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

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To fix this problem automatically, click the Fix it button or link, click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

For Windows 8 or Windows 7
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Fix this problem
(http://go.microsoft.com/?linkid=9830126)

Microsoft Fix it 20094
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For Windows Vista, Windows XP, Windows Server 2008, or Windows Server 2003
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Fix this problem
(http://go.microsoft.com/?linkid=9711324)

Microsoft Fix it 50348
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Notes
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  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me
    (http://blogs.technet.com/fixit4me/)
    " blog or send us an email
    (mailto:fixit4me@microsoft.com?Subject=KB)
    message.
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Let me fix it myself

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To enable mail logging, follow these steps for your version of Outlook.

Microsoft Outlook 2013 and Microsoft Outlook 2010

  1. On the File tab, click Options.
  2. In the Outlook Options dialog box, click Advanced.
  3. In the Other section, select the Enable troubleshooting logging (requires restarting Outlook) check box, and then click OK.
  4. Exit and then restart Outlook.

Microsoft Office Outlook 2007 and Microsoft Office Outlook 2003

  1. On the Tools menu, click Options.
  2. On the Other tab, click Advanced Options.
  3. Select the Enable logging (troubleshooting) check box, and then click OK two times.

Enable logging through the registry

You can also enable the mail logging option by making a change in the registry. To do this, follow these steps.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows
  1. Click Start, type regedit in the Start search box, and then click regedit.exe in the Programs list.
  2. In Registry Editor, locate the following subkey for Outlook 2010:
    HKEY_CURRENT_USER\Software\Microsoft\Office\<1x.0>\Outlook\Options\Mail
    Note In this subkey, <1x.0> represents the program version number ("15.0" = Outlook 2013, "14.0" = Outlook 2010, "12.0" = Outlook 2007, "11.0" = Outlook 2003).
  3. In the right pane, right-click EnableLogging, and then click Modify.
  4. In the Edit DWORD Value dialog box, type 1 under Value data, and then click OK.
  5. Exit Registry Editor.
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Additionally, to have us track failures in the Application log for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

Collapse this imageExpand this image
To fix this problem automatically, click the Fix it button or link, cick Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

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Fix this problem
(http://go.microsoft.com/?linkid=9706528)

Microsoft Fix it 50349
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Notes
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  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me
    (http://blogs.technet.com/fixit4me/)
    " blog, or send us an email
    (mailto:fixit4me@microsoft.com?Subject=KB)
    message.
Collapse this imageExpand this image
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Let me fix it myself

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Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows
You can track failures in the Application log by making a change in the registry. To do this, follow these steps:
  1. Click Start, type regedit in the Start search box, and then click regedit.exe in the Programs list.
  2. In Registry Editor, locate the following subkey for Outlook 2007:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\
    Locate and then select the following subkey for Outlook 2003:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\
  3. On the Edit menu, point to New, and then click Key.
  4. Type CancelRPC, and then press Enter to name the key.
  5. On the Edit menu, point to New, and then click DWORD Value.
  6. Type EnablePerfTracking, and then press Enter to name the DWORD.
  7. In the right pane, right-clickEnablePerfTracking, and then click Modify.
  8. In the Edit DWORD Value dialog box, click Hexadecimal, and then type 1b under Value data.
  9. Click OK.
  10. Exit Registry Editor.
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Log file locations

The log files are in plain text format. The default locations of the log files are as follows.

Log files in the %temp%\OlkAS folder
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DescriptionFile name
Availability Service log files (Outlook 2007)date-time -fb.log
Availability Service, OOF, and Meeting Suggestion log files (Outlook 2010) date-time -AS.log
Protection Rules log files (Outlook 2010)date-time -PB4S.log
Unified Messaging log files (Outlook 2010)date-time -UM.log
Unified Messaging configuration log files (Outlook 2010) date-time .UMCFG.log
Out of Office log files (Outlook 2007)date-time -oof.log
Meeting suggestion log files (Outlook 2007)date-time -ms.log

Log files in the %temp%\OlkCalLogs folder
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DescriptionFile name
Outlook calendar log files (SP2 and later format)OlkCalLog_ date_time .etl

Log files in the %temp%\Outlook Logging folder
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DescriptionFile name
Transport log file opmlog.log
SMTP log files (Outlook 2007 and later)emailaddress -Outgoing- date_time .log
POP3 log files (Outlook 2007 and later)emailaddress -Incoming- date_time .log
IMAP log files (Outlook 2007 and later)IMAP- emailaddress -Incoming- date_time .log
HTTP DAV log files (Outlook 2003–2010)HTTP- emailaddress - date_time .log
Outlook Hotmail Connector log files (Outlook 2003–2010)OLC- emailaddress - date_time .log
OLC- date_time .log
emailaddress .txt
Out of Office log files (Outlook 2010)date-time -oof.log
Outlook Profile log files (Outlook 2013 and 2010)Prof_OUTLOOK_threadID_action_year.month.day_hour.minute.second.txt
Outlook Sharing Engine log filesSharing Engine date .log
Outlook-Windows Desktop Search indexing log filesdata filename .log
Outlook advanced ETW log filesOutlook-########.etl
Mailtips log files (Outlook 2010)Sharing Engine datetime -mailtips.log
Outlook first-run process log filefirstrun.log

Note You can customize this setting. To do this, click Start, click Run, type %temp% in the Open box, and then click OK.

Properties

Article ID: 831053 - Last Review: May 22, 2013 - Revision: 13.0
Applies to
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
Keywords: 
vkbportal238 vkbportal221 kbmsifixme kbfixme kbconfig kbhowto KB831053
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