Software packages do not install on Systems Management Server 2003 clients

Microsoft Systems Management Server (SMS) 2003 may not be able to install software on a client when the package is run by a user who does not have sufficent rights or a computer that does not have sufficient rights. When this problem occurs, SMS cannot update the Windows Installer source list. Additionally, following may be logged in the SrcUpdateMgr.log file:

This problem may occur if you apply the Always install with elevated privileges Microsoft Windows Installer Group Policy setting for a user who does not have sufficient rights or for a computer that does not have sufficient rights.

Important Advertisement status for this hotfix may be reported incorrectly if you have distributed additional Advanced Client hotfixes. For more information, view the following article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.After the fix is installed, the following files will have the listed attributes or later:

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
When the Always install with elevated privileges Windows Installer Group Policy setting is applied, users who do not have sufficient user rights do cannot update the Windows Installer source list to install the software package. To determine if the policy is applied, follow these steps:

1. Log on to the client computer as a member of the Administrators group.
2. Click Start, click Run, type regedit and then click OK.
3. Locate the HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer key.
4. The policy is turned on if the AlwaysInstallEnabled entry is set to 1. To turn off AlwaysInstallEnabled, change the value to 0.
   
   Note The default value is 0 (off).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.