No network printer notifications appear even though the "Show informational notifications for network printers" check box is selected in Windows XP

Article translations Article translations
Article ID: 831582 - View products that this article applies to.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
Expand all | Collapse all

On This Page

SYMPTOMS

No network printer notifications appear even though the Show informational notifications for network printers check box is selected.

CAUSE

The
HKEY_CURRENT_USER\Printers\Settings\EnableBalloonNotificationsRemote
registry sub-key is not created when Microsoft Windows XP is installed. By default, the check box is initially selected.

RESOLUTION

To resolve this problem, use either of the following methods.

Method 1

Click to clear, and then click to select the Show informational notifications for network printers check box. To do this, follow these steps:
  1. Click Start, and then click Printers and Faxes.
  2. On the File menu, click Server Properties.
  3. In the Print Server Properties dialog box, click the Advanced tab, and then click to clear the Show informational notifications for network printers check box.
  4. Click to select the Show informational notifications for network printers check box, and then click OK.
Note When you click to clear, and then click to select the Show informational notifications for network printers check box, Windows creates the following two registry sub-keys:
HKEY_CURRENT_USER\Printers\Settings\EnableBalloonNotificationsLocal

HKEY_CURRENT_USER\Printers\Settings\EnableBalloonNotificationsRemote

Method 2

Create the Registry sub-keys manually. To do this, follow these steps:

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, and then click Run.
  2. In the Run dialog box, type regedit, and then click OK.
  3. In Registry Editor, locate the
    HKEY_CURRENT_USER\Printers\Settings
    sub-key.
  4. On the Edit menu, point to New, and then click DWORD value.
  5. Type EnableBalloonNotificationsLocal, and then press ENTER.
  6. On the Edit menu, point to New, and then click DWORD value.
  7. Type EnableBalloonNotificationsRemote, and then press ENTER.
  8. Double-click the entry that you created in step 7.
  9. In the Edit DWORD Value dialog box, type 1, and then click OK.
  10. On the File menu, click Exit.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
308217 How to enable or disable print job notifications in Windows XP

Properties

Article ID: 831582 - Last Review: December 22, 2003 - Revision: 1.1
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbprb KB831582

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com