Multiple memory leaks in the Remote Registry Service when you use performance counters

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Article ID: 831877 - View products that this article applies to.
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When you run the Remote Registry Service component, your computer's performance may decrease over time. Or, your computer may periodically stop responding, and then you have to force a restart. For example, if you use the Remote Registry Service to replicate registry information between two computers, one or both of the computers may stop responding periodically.


This issue occurs because of one or more memory leaks that occur in the Remote Registry Service when a program loads and unloads performance counter DLLs from memory.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To install this hotfix you must have Windows 2000 Service Pack 3 or Windows 2000 Service Pack 4 installed.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces no other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time     Version        Size        File name
 08-Dec-2003  18:13   5.0.2195.6877    122,640   Iisrtl.dll
 08-Dec-2003  18:13   5.0.2195.6876    483,600   Ntdll.dll
 08-Dec-2003  18:13   5.0.2195.6863     42,256   Perfctrs.dll
 11-Nov-2003  00:33   5.0.2195.6873    142,608   Termsrv.exe
 08-Dec-2003  18:13   5.0.2195.6824     26,384   Utildll.dll
 08-Dec-2003  18:13   5.0.2195.6877     39,184   Winsta.dll


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

More information

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
265173 The Datacenter program and Windows 2000 Datacenter Server product


Article ID: 831877 - Last Review: October 26, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbsysadmin kbbug kbfix kbwin2000presp5fix KB831877

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