Article ID: 832039 - View products that this article applies to.
When you use the Microsoft Office PowerPoint Viewer to present a Microsoft PowerPoint presentation that includes a narration or other sound files that are set to play automatically during the show, the sound files do not play automatically.
This problem occurs if the presentation was created by using Microsoft PowerPoint 97 or Microsoft PowerPoint 2000. These earlier versions of PowerPoint use different methods to automatically play sound files than the PowerPoint Viewer 2003 does.
To work around this problem, you can modify the problem presentations. To do this, open the files in either Microsoft PowerPoint 2002 or Microsoft Office PowerPoint 2003, and then save the files under a different name by following these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Article ID: 832039 - Last Review: September 12, 2011 - Revision: 2.0