Article ID: 832127 - View products that this article applies to.
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If you install the Microsoft Windows update for the Microsoft .NET Framework 1.1 on your computer where Microsoft Business Solutions CRM is installed, Microsoft CRM users cannot gain access to the computer. A user who tries to gain access to Microsoft CRM receives the following error message:
Access denied. 0x80040E4D Contact your administrator.
This problem occurs because Microsoft CRM 1.0 does not support the.NET Framework 1.1.
To resolve this problem, remove the .NET Framework 1.1.
You can have both the .NET Framework 1.0 and the .NET Framework 1.1 installed on your computer at the same time. When you remove the .NET Framework 1.1, Microsoft CRM automatically uses the .NET Framework 1.0 SP2 (the original configuration when you installed Microsoft CRM).
Remove the .NET Framework 1.1To remove the .NET Framework 1.1 from the computer where Microsoft CRM is installed, follow these steps:
Restart RequirementYou do not have to restart the computer after you remove the .NET Framework 1.1.
For technical support questions, visit the following Microsoft Business Solutions Technical Support Web site:
http://www.microsoft.com/dynamics/gp/default.mspxUnder Assisted Support, click New Support Request.
You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.
Article ID: 832127 - Last Review: October 26, 2013 - Revision: 2.6