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"Word is waiting for another application to complete an OLE action" error message when you copy a shape from a Visio drawing and then paste it into a Word document during a Windows Server 2003 Terminal Services session

Article ID: 832129 - View products that this article applies to.

SYMPTOMS

When you connect to a Microsoft Windows Server 2003-based server by using a Terminal Services session from a client computer, open a Microsoft Office Visio 2003 drawing, copy a shape from that drawing, and then paste the shape into a Microsoft Word 2002 document, you receive the following error message:

Word is waiting for another application to complete an OLE action

If you click Cancel to cancel the message, the message reappears. The paste operation is not successful, and you have to use Task Manager to end the Visio.exe and the Winword.exe processes.

You do not experience these symptoms if you connect to the server by using the console session, or if you log on to the server locally, and then perform the same operation.

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CAUSE

This problem may occur if both of the following conditions are true:

Visio and Word are running in Terminal Services application mode. That is, you use Visio and Word in a Terminal Services session on a client computer.
Windows Server 2003 incorrectly processes the names of the OLE objects in the copy-and-paste operation.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions

Date         Time   Version       Size       File name
-------------------------------------------------------
14-Nov-2003  21:23  5.2.3790.104  1,183,744  Ole32.dll
14-Nov-2003  21:23  5.2.3790.104    285,184  Rpcss.dll
14-Nov-2003  21:23  5.2.3790.104    660,480  Rpcrt4.dll

Windows Server 2003, 64-Bit Edition

Date         Time   Version       Size       File name    Platform
------------------------------------------------------------------
14-Nov-2003  21:19  5.2.3790.104  3,551,232  Ole32.dll    IA-64
14-Nov-2003  21:19  5.2.3790.104  2,139,648  Rpcrt4.dll   IA-64
14-Nov-2003  21:19  5.2.3790.104    666,624  Rpcss.dll    IA-64
14-Nov-2003  21:23  5.2.3790.104  1,183,744  Wole32.dll   x86
14-Nov-2003  21:23  5.2.3790.104    541,696  Wrpcrt4.dll  x86

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