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You experience a delay when you use your Windows XP computer to log on to a domain or to connect to a network resourceArticle ID: 832161 - View products that this article applies to. On This PageSUMMARYThis article describes a problem where you experience long delays when you log on to the domain and when you open network shares. There are a variety of possible causes. These causes include problems with the WebClient service, problems with proxy settings, and problems with the server configuration. One easy test that you can use is to turn off the client computer's WebClient service or the server's service that is listening to Transmission Control Protocol (TCP) port 80. If either of these workarounds resolves the problem, there are ways that you can re-enable these services and reduce the delay. Update to the latest service pack for Windows XP, bypass the proxy server for local servers, change the order of network providers so WebClient is the last provider, install any updates to the WebClient service, and then make adjustments to your Internet Explorer configuration. SYMPTOMSWhen you use a computer that has an operating systems installed that is listed in the "Applies to" section, you may experience one or more of the following symptoms:
CAUSEIn each of these symptoms, the computer must open a network share. The request to open the network share uses the Uniform Naming Convention (UNC) path \\Servername\Sharename\Directory\Filename.ext. The UNC location is first passed to the WebClient service. The WebClient service may try to connect
to http://Servername/Sharename.
The WebClient service may try to use the Internet extensions for Windows to contact Web Distributed Authoring and Versioning (WebDAV)-enabled servers through the proxy server.
The proxy server tries on port 80 to contact the destination server.
One or more of the following causes delays in access to the share:
RESOLUTIONImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756
(http://support.microsoft.com/kb/322756/
)
How to back up and restore the registry in WindowsAs a quick test, try the steps in the "Workaround" section first. If the "Workaround" section resolves the issue, the issue was caused by the WebClient service. If the "Workaround" section does not resolve the issue, the issue is outside the scope of this article. If one or more of your applications requires the WebClient service, and the "Workaround" section applies to the issue, use each method in the order presented until the behavior is resolved. Method 1: Install the latest Windows XP service packTo verify that you have Windows XP SP1 installed, follow these steps:
322389
(http://support.microsoft.com/kb/322389/
)
How to obtain the latest Windows XP service pack
Method 2: Configure Internet Explorer to bypass the proxy serverTo configure Internet Explorer to bypass the proxy server for local addresses, follow these steps:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings . This registry entry will be present and will be used by the Webclient even when the Internet Options dialog and the HKCU and DEFAULT registry keys show that the proxy is disabled.
Method 3: Change the order of network providers
Alternatively, you can change the network provider order in the registry. The registry entry is HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order\ProviderOrder . The default value of this entry is RDPNP,LanmanWorkstation,WebClient.Method 4: Install the relevant hotfixesIf you installed Windows XP SP1 in Method 1, there is a more recent version of Webclient.dll available. For more information about installing the latest version of WebClient, click the following article number to view the article in the Microsoft Knowledge Base:824383 After you install this fix, set the value of the ServerNotFoundCacheLifeTimeInSec registry entry. To do this, follow the steps in the "Part 2" section of the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/824383/
)
Error message when you try to copy a file by using WebDAV to a WebDAV server from a Windows XP-based computer
823372
(http://support.microsoft.com/kb/823372/
)
Your Word documents take a long time to open when they have attached templates
Method 5: Adjust the installation of Internet ExplorerIf you use the Internet Explorer Administration Kit to customize, deploy, and manage your installations of Internet Explorer 6, and if you have deployed Internet Explorer set on the .DEFAULT registry hive, you can use this method to resolve this behavior.The WebClient service uses the .DEFAULT registry setting. Each WebClient request is sent to the proxy. The proxy request eventually times out. When a Windows XP-based computer starts, it applies the computer policy file.
Note Depending on the name that is seen in the WebDAV request, this may also be the domain name for the internal domain. The following is an example: "ProxyEnable"=1 "ProxyServer"="http://ProxyServername:PortNumber" "ProxyOverride"="*.intranet; domaincontroller1;*.domain.com;10.10.*;<local>" Collapse this table
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
For additional information about IEAK, visit the following Microsoft Web site: http://technet.microsoft.com/en-us/ie/bb219517.aspx Note
When a .pac file is used, WebDAV requests are generated if the .pac file includes the following:
(http://technet.microsoft.com/en-us/ie/bb219517.aspx)
function FindProxyForURL(url, host)
{
}
function FindProxyForURL(url, host)
{if (shExpMatch(host, "DCNAME*")) {
return "DIRECT";
} WORKAROUNDTo work around this behavior, try either of the following solutions:
Windows 2000 does not implement the WebClient service. By default, Windows Server 2003 has the WebClient service turned off. For more information about disabled services, click the following article number to view the article in the Microsoft Knowledge Base: 812519 There are some alternatives to WebClient.
If you are running Windows XP, follow these steps:
(http://support.microsoft.com/kb/812519/
)
Services that are turned off by default in Windows Server 2003
817929
(http://support.microsoft.com/kb/817929/
)
Files do not appear when you use Web Distributed Authoring and Versioning (WebDAV) to add a network place shortcut to a Windows SharePoint Services Web site
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONThe WebClient service enables Windows-based programs to create, access, and modify Internet-based files
using Win32 APIs. If this service is stopped, these functions are not available. Turning off WebClient service stops the WebDAV redirector. You will not be able to use command-line commands such as net use, dir, copy, and rename to a Web server. You cannot use Add Network Place to add a Web DAV location. You cannot use Publishing Wizard to publish to MSN Communities. However, you can still continue to use servers that support the Server Message Block (SMB) protocol. In Windows XP and later versions, the Windows file redirector has a built-in WebDAV client. Microsoft Office 2000 and Microsoft Office XP and Microsoft Office System 2003 have built-in WebDAV redirectors that work independently from the WebClient service. Windows XP WebDAV RedirectorWindows XP includes the new WebDAV redirector component. With the WebDAV redirector component, programs that run on Windows XP can connect to the Internet, and can natively read and write data on the Internet. The WebDAV protocol is an extension to HTTP that lets data be written to HTTP targets such as the Microsoft MSN Web Communities. The WebDAV redirector provides file system-level access to these servers like the existing redirector provides access to SMB and Common Internet File System (CIFS) servers.One way that you can access a WebDAV share is to use the net use command. For example, you can use the following command at the command prompt: NET USE * http://webserver/davscratch To connect to an MSN Community, use http://www.msnusers.com/yourcommunityname/files/ as the target. The credentials you must use are your Microsoft .NET Passport credentials. Enter these details in the Connect Using Different User Name dialog box if you are using a mapped network drive, or use the /u: switch with the net use command. For example, you can use the following command at the command prompt: NET USE http://www.msnusers.com/yourname/files /u:yourpassportaccount@hotmail.com Windows XPThe WebClient service is used if you connect a Web Folders without specifying a port. For example, if you use the "http://webserver/davscratch" URL, a network trace shows something that is similar to the following in the HTTP header:HTTP: User-Agent = Microsoft-WebDAV-MiniRedir/5.1.2600 Microsoft OfficeWhen you use the syntax that includes a port number, you connect with Office WebDAV. For example, if you use the "http://webserver:80/davscratch" URL, a network trace shows something that is similar to the following:HTTP: User-Agent = Microsoft Data Access Internet Publishing Provider DAV NotesThe following describes some of the known interoperability issues with WebDAV:
Disabling the WebClient does not affect Internet browsing. The WebClient is used only for Web Distributed Authoring and Versioning (WebDAV) connections. When the Universal Naming Conventions (UNC) file name is used, the redirector will use SMB, WebDAV, or a combination of the two, depending on what is available on the server. When an application tries to open a file that exists on a network, the I/O manager passes the request to a system component that is named the Multiple UNC Provider (MUP). MUP sits logically above all the redirectors. When a network path is passed to MUP, it polls all the registered redirectors to determine whether they understand the path. The redirectors in turn contact the server to establish if the path is valid for the specific protocol. If the server can satisfy the connection, the redirector will return success back the MUP. If not, the redirector returns a failure. All the future file I/O requests for this file are passed to the redirector that accepted the path. If more than one redirector accepts the path, MUP picks the one with the highest priority, as defined in the registry. For more information about problems with multiple redirectors, click the following article number to view the article in the Microsoft Knowledge Base: 171386
(http://support.microsoft.com/kb/171386/
)
Connectivity delay with multiple redirectors installed
URLScan blocks WebDAV requestsTo learn more about URLScan, visit the following Microsoft Web site:http://technet.microsoft.com/en-us/security/cc242650.aspx
(http://technet.microsoft.com/en-us/security/cc242650.aspx)
Registry setting for timeoutsThe WebClient service maintains a list of non-DAV servers (negative cache) that have been contacted in the last 60 seconds. If the server is found in this list, a fail is returned immediately without going on the network. The time a server remains in this list can be modified by changing the value of the ServerNotFoundCacheLifeTimeInSec registry entry.Note If the \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\ServerNotFoundCacheLifeTimeInSec registry entry does not exist, create the entry. Type: REG_DWORD
Value: Default 60 (Decimal) No maxium and no minimum value RequestTimeoutInSec represents the number of seconds that WebDAV waits for WinInet after issuing a request such as “Get file” or “Put file.” \HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MRxDAV\Parameters\RequestTimeoutInSec Type: REG_DWORD Value: Default 600 (Decimal) REFERENCES
For more information about related topics, click the following article numbers to view the articles in the Microsoft Knowledge Base:
812924
(http://support.microsoft.com/kb/812924/
)
Access to Windows NT 4.0 or Windows 2000 share may stop responding
312181
(http://support.microsoft.com/kb/312181/
)
Long delays when you open resources on a DFS share
171386
(http://support.microsoft.com/kb/171386/
)
Connectivity delay with multiple redirectors installed
271361
(http://support.microsoft.com/kb/271361/
)
How to disable Internet Explorer automatic proxy caching
320507
(http://support.microsoft.com/kb/320507/
)
Internet Explorer does not retry bad proxy server for 30 minutes
810401
(http://support.microsoft.com/kb/810401/
)
"Local device name is already in use" error message after you interrupt a "NET USE" command
812924
(http://support.microsoft.com/kb/812924/
)
Access to Windows NT 4.0 or Windows 2000 share may stop responding
817929
(http://support.microsoft.com/kb/817929/
)
Files do not appear when you use Web Distributed Authoring and Versioning (WebDAV) to add a network place shortcut to a Windows SharePoint Services Web site
819961
(http://support.microsoft.com/kb/819961/
)
How to configure client proxy server settings by using a registry file
823372
(http://support.microsoft.com/kb/823372/
)
Your Word documents take a long time to open when they have attached templates
826286
(http://support.microsoft.com/kb/826286/
)
New user cannot access the Internet and proxy settings are blank
829909
(http://support.microsoft.com/kb/829909/
)
Windows XP stops responding when you connect to a shared folder
830561
(http://support.microsoft.com/kb/830561/
)
Documents that have attached templates take a long time to open in Word 2002 and in Word 2003
317506
(http://support.microsoft.com/kb/317506/
)
You may not be able to log on to the domain with VPN if a Winsock proxy is enabled
262981
(http://support.microsoft.com/kb/262981/
)
Internet Explorer uses proxy server for local IP address even if the "Bypass proxy server for local addresses" option is turned on
209252 For more information about WebDAV, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/209252/
)
Maximum number of characters that can be specified in the proxy exceptions list
http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/844f5e01-4b9e-4dac-897e-2a0bb33f28af.mspx
(http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/844f5e01-4b9e-4dac-897e-2a0bb33f28af.mspx)
PropertiesArticle ID: 832161 - Last Review: July 16, 2007 - Revision: 6.7 APPLIES TO
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