"User must change password at next logon" check box is unavailable

After you have been granted the Reset User Passwords and Force Password Change at Next Logon permission, and you log on to a Microsoft Windows Server 2003 domain controller or a Microsoft Windows XP-based computer that has the Windows Server 2003 Administration Tools Pack installed, the following symptoms may occur:

• In Active Directory Users and Computers, when you right-click a user name, and then click Reset Password, the User must change password at next logon check box is unavailable.
• In Active Directory Users and Computers, when you open Properties for a user, the User must change password at next logon check box is available on the Account tab.

This problem may occur if you are granted the Reset User Passwords and Force Password Change at Next Logon permission at the Active Directory organizational unit level, and then you try to use the Reset Password command. This problem occurs because Administrative Tools incorrectly evaluates user permissions.

Windows XP service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Windows Server 2003 and Windows XP hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There is no requirement if you install this hotfix on Windows Server 2003. If you install this hotfix on Windows XP, Windows XP Service Pack 1 is required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

To work around this problem, follow these steps:

1. Start Active Directory Users and Computers.
2. Right-click the name of the user whose password you want to change, and then click Properties.
3. Click the Account tab, and then, in the Account Options area, click to select the User must change password at next logon check box.
4. Click Apply, and then click OK.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base: