Description of Microsoft Office XP Service Pack 3

This article describes how to download and install Microsoft Office XP Service Pack 3 (SP3). Additionally, this article describes what issues are fixed by Office XP SP3.

How to download and install the update

Important Before you install this update, make sure that the following requirement has been met:

• Microsoft Windows Installer 2.0
  
  Before you install this update, you must install Windows Installer 2.0 or later. For additional information about this requirement, see the "Windows Installer Update Requirements" section of this article.

Client update

If you installed Office XP from a CD-ROM, you have the following two options:

• Use the Microsoft Office Product Updates Web site to automatically install all the latest updates that include all available service packs and public updates.
• Install only Office XP SP3 by following the steps that are described later in this article.

Note Microsoft recommends that you install the client update by using the Office Product Updates Web site. The Office Product Updates Web site detects your particular installation of Microsoft Office and prompts you to install exactly what you must have to make sure that your Office installation is completely up-to-date.

Office Product Updates Web site

To have the Office Product Updates Web site detect the required updates that you must install on your computer, visit the following Microsoft Web site: After detection is complete, you receive a list of recommended updates for your approval. Click Start Installation to complete the process.

Install only Office XP SP3

Follow these steps to download and install the client update:

1. Visit the following Microsoft Web site:
   http://www.microsoft.com/downloads/details.aspx?FamilyId=85AF7BFD-6F69-4289-8BD1-EB966BCDFB5E (http://www.microsoft.com/downloads/details.aspx?FamilyId=85AF7BFD-6F69-4289-8BD1-EB966BCDFB5E)
2. Select your language, and then click Go.
3. Download one of the two .exe files by using the links at the bottom of the page, and then save the file to your hard disk drive.
   • OfficeXpSp3-kb832671-client-enu.exe: You should download this file if you have access to your installation source. This may be the original product CD-ROM, local installation source, or network installation source. You will need access to the installation source during patch installation if you have previously updated your product.
   • OfficeXpSp3-kb832671-fullfile-enu.exe: Download this file if you do not have access to your installation source or if you have experienced problems installing the OfficeXpSp3-kb832671-client-enu.exe file.
4. In Microsoft Windows Explorer, double-click the .exe file that you saved to your hard drive.
5. Click Open to start the download and the installation of Office XP SP3.
6. If you are prompted to install the update, click Yes.
7. Click Yes to accept the License Agreement.
8. Insert your Microsoft Office XP CD-ROM if you are prompted to do so, and then click OK.
9. When you receive a message that indicates the installation was successful, click OK.

Note After you install the update, you cannot remove it. To revert to an installation before the update was installed, you must remove Office XP, and then install it again from the original CD-ROM.

Administrative update

If you installed your Office XP product from a server location, the server administrator must update the server location with the administrative update and deploy that update to your computer.

If you are the server administrator, follow these steps to download the administrative update:

1. In Windows Explorer, create a new folder on drive C, and then name the folder kb832671.
2. The following file is available for download from the Microsoft Download Center:
   
   
   Collapse this imageExpand this image

   
   Download the Office XP Service Pack 3 package now. (http://download.microsoft.com/download/9/1/f/91ffc6b2-0745-470b-8dd3-1285b85db12b/officexpsp3-kb832671-fullfile-enu.exe)
   
   Release Date: March 9, 2004
   
   For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
   119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
   Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
   
   Note To obtain a localized version of the Office XP SP3, visit the following Microsoft Web site:
   http://www.microsoft.com/office/ork/updates/xp/oxpsp3a.htm (http://www.microsoft.com/office/ork/updates/xp/oxpsp3a.htm)
3. Click Save to save the OfficeXpSp3-kb832671-fullfile-enu.exe file to the kb832671 folder.
4. Click Start, and then click Run.
5. In the Open box, type cmd, and then click OK
6. At the command prompt, type the following lines, and then press ENTER after each line:
   
   cd\kb832671
   
   OfficeXpSp3-kb832671-fullfile-enu.exe /c /t:c:\kb832671
7. Click Yes to accept the License Agreement.
8. If you are familiar with the procedure for updating your administrative installation, click Start, and then click Run. Type the following command in the Open box
   msiexec /a AdminPath\MSI File /p C:\kb832671\MSP File SHORTFILENAMES=TRUE
   where Admin Path is the path of your administrative installation point for Office XP (for example, C:\OfficeXP), MSI File is the .msi database package for Office XP (for example, ProPlus.msi), and MSP File is the name of the administrative update.
   
   Note You can append /qb+ to the command line so that the Office XP Administrative Installation dialog box and the End User License Agreement dialog box do not appear.
9. On the client workstation that you want to update to Office XP SP3, click Start, and then click Run. Type the following command in the Open box
   msiexec /i AdminPath\MSI FileREINSTALL=Feature List REINSTALLMODE=vomu
   where Admin Path is the path of your administrative installation point for Office XP (for example, C:\OfficeXP), MSI File is the MSI database package for Office XP (for example, ProPlus.msi), and FeatureList is the list of feature names (case sensitive) that have to be reinstalled for the update. To install all features, you can use REINSTALL=ALL.

For more information about how to update your administrative installation and deploy to client workstations, click the following article number to view the article in the Microsoft Knowledge Base: This article contains standard instructions for installing an administrative public update. You can also see the following article in the Microsoft Office Resource Kit:

Known issues when you install Office XP SP3

You receive an error message when you try to install Microsoft Office XP Service Pack 3 (SP3) from the Office Update Web site

When you try to install Microsoft Office XP SP3 from the Office Update Web site, you may receive the following error message: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

You receive an error message when you install Office XP SP3 on a computer that has Microsoft Office XP Service Pack 1 (SP1) or Microsoft Office XP Service Pack 2 (SP2) installed and patched from an administration installation point (AIP)

If the Office XP SP3 client update is installed on a computer that has Office XP SP1 or Office XP SP2 already installed and patched from an AIP, you receive an error message.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft Access 2002 indexes change when upsized to SQL after you install Office XP SP3

After you upgrade to Office XP SP3, descending indexes in Access 2002 that have been upsized to SQL Server are still upsized as ascending indexes if the Access Wizard files do not upgrade correctly.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

You receive an error message when you install Office XP SP3 on Windows Server 2003 with FrontPage 2002 Server Extensions

During the installation of the client or of the full-file Office XP SP3 update , you may receive an error message if IIS and FrontPage Server Extensions (FPSE) are installed on Windows 2003 Server.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Wide Area Information Service (WAIS) is removed from the Web Server

When you install Office XP SP3 WAIS is removed from the Web Server. All search features need to use Index Server.

For more information about implementing Index Server search on FrontPage and SharePoint Web sites, visit the following Microsoft Web site.

Microsoft Office XP Service Pack 3 (SP3) for Multilingual User Interface Pack

For complete Microsoft Office XP functionality, install the Microsoft Office XP Service Pack 3 (SP3) for Multilingual User Interface Pack if you use the Multilingual User Interface Pack (MUI). To install the Microsoft Office XP Service Pack 3 (SP3) for Multilingual User Interface Pack, visit the following Microsoft Web site:

How to determine whether the update is installed

The update contains updated versions of the following files:To determine the version of your Microsoft Office program that is installed on your computer, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Click Start, and then click Search.
2. In the Search Results pane, click All files and folders under Search Companion.
3. In the All or part of the file name box, type the file name of the program executable that is listed above (for example, type Excel.exe), and then click Search.
4. In the list of files, right-click the program executable file that was found, and then click Properties.
5. On the Version tab, determine the version of your Office program that is installed on your computer.

For more information about how to determine the version of Office XP on your computer, click the following article number to view the article in the Microsoft Knowledge Base: Additionally, the following files are also installed when you install Office XP SP3:Note If Office XP SP3 is already installed on your computer, you will receive the following error message when you try to install Office XP SP3:

Windows Installer update requirements

To install the update that is described in this article requires Windows Installer 2.0 or later. Both Microsoft Windows XP and Microsoft Windows 2000 Service Pack 3 (SP3) include Windows Installer 2.0 or later. To install the latest version of the Windows Installer, visit one of the following Microsoft Web sites.

Windows Installer for Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium Edition (Me): Windows Installer for Microsoft Windows NT 4.0 and Windows 2000 (pre-SP3):

List of issues that are fixed by the update

The Office XP Service Pack 3 (SP3) includes the earlier released updates for office XP:

Office XP SP3 can be installed successfully, even if one or more of the publicly available updates listed earlier in this article is already installed on your computer.

Office XP SP3 also includes stability improvements that were developed as a result of the Microsoft Error Reports submitted by Office XP users. For more information, visit the following Microsoft Web site:The Office XP SP3 fixes the issues that are described in the following Microsoft Knowledge Base articles:

Microsoft Access

Microsoft Excel

Microsoft FrontPage

Microsoft Outlook

Microsoft Office

Microsoft PowerPoint

Microsoft Publisher

Microsoft Word

Office XP SP3 fixes the following issues that were previously not documented in the Microsoft Knowledge Base.

Microsoft PowerPoint

You cannot open a PowerPoint presentation after you convert English text to a different language

If you create and save a PowerPoint presentation in the English language, translate the text to another language, such as Chinese (Simplified), and then save and close the PowerPoint presentation, you receive an error message that PowerPoint cannot read the file, and the file does not open.

You can change text that is formatted with print or preview-only embedded fonts

When you open a PowerPoint presentation that contains print or preview-only embedded fonts, you can make changes to the text that uses these fonts.

You receive an error message when you programmatically save a presentation in a document management program (ODMA)

When you try to programmatically save a PowerPoint presentation in ODMA program, you may receive an error message that is similar to the following:

You are prompted two times to save your presentation when you use the PresentationClose event to programmatically save a presentation

When you use the PresentationClose event to programmatically save a presentation, you may be prompted two times to save the presentation if you click the Close button (the X in the upper-right corner of the program window) to quit PowerPoint while a presentation is still open.

File name extensions are missing when you send your PowerPoint presentation as an e-mail attachment

When you send your PowerPoint presentation as an attachment in an e-mail message, the .ppt extension may be missing from the file name extension of your attached presentation.

Note This problem occurs if you open the presentation from an Open Document Management API (ODMA) program. In this scenario, PowerPoint does not add .ppt to the file name of the attachment when it retrieves the file name from the ODMA interface.

F12 does not open the Save As dialog box when a PowerPoint presentation is opened in a Web browser

If you open a PowerPoint presentation in your Web browser, the Save As dialog box does not open when you press F12.

Note This problem may occur if you open a PowerPoint presentation in your Web browser either by clicking a hyperlink or by directly opening the presentation. PowerPoint cannot register the F12 shortcut command when you open a PowerPoint presentation in Microsoft Internet Explorer.

Microsoft Publisher

The calendar week does not start on Sunday in the French (Canada) version of Microsoft Publisher 2002

When you create a calendar in the French (Canada) version of Publisher 2002, the calendar week does not start on Sunday.

Publisher stops responding when you start or task switch to another program

On Microsoft Windows XP, if you start or you task switch to another program while a progress bar is displayed in Publisher 2002 (for example, a progress bar appears when you open a file), Publisher 2002 may appear to stop responding (hang).

The Chinese (Simplified) text formatting is lost when you open a Microsoft Word document

When you open a Word document that contains Chinese (Simplified) text, the font and the font formatting may be lost from the Chinese (Simplified) text.

The Page setup program does not retain the paper source

When you select the paper source (on the Printer and Paper tab) for your printer in Page Setup (on the File menu) of Publisher 2002, the paper source may revert to an earlier selection.