A server in a cluster may fail over when you try to view a large mailbox list on your Exchange 2000 server

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Article ID: 832795 - View products that this article applies to.
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SYMPTOMS

When you try to view a mailbox table on a computer that is running Microsoft Exchange 2000 Server and that computer is also running in a cluster environment, your computer may unexpectedly fail over.

CAUSE

When you try to view a mailbox table, a query is sent to the Active Directory directory service. The query is sent to resolve the security identifier (SID) to an account name for each mailbox in the list. If you have many mailboxes to resolve, and your network is slow, it may take a long time to resolve all the security identifiers to an account name.

While the mailbox table is being built, a lock is put on the information store database to make sure that the database is not dismounted. The lock must be put on the database so that the Microsoft Exchange Information Store service can respond to the IsAlive call that is sent by Cluster Manager. The IsAlive call makes sure that the Microsoft Exchange Information Store service is responsive. If Cluster Manager does not receive a response from the IsAlive call to the Microsoft Exchange Information Store service, the Cluster Manager assumes that the Microsoft Exchange Information Store service is unresponsive and causes the computer to fail over.

RESOLUTION

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version         Size       File name
----------------------------------------------------------------------
30-Jan-2004  01:50  6.0.6561.0      3,919,872  Cdoex.dll        
16-Dec-2003  01:01                     12,720  Ctrl_calendarview20.htc
16-Dec-2003  01:01                     91,631  Ctrl_calendarview20.js
30-Jan-2004  01:45  6.0.6561.0        856,064  Davex.dll        
30-Jan-2004  01:45  6.0.6561.0         53,248  Davexpc.dll      
30-Jan-2004  01:41  6.0.6561.0        131,072  Drviis.dll       
30-Jan-2004  01:42  6.0.6561.0        577,536  Dsaccess.dll     
30-Jan-2004  00:51  6.0.6561.0        184,320  Dscmsg.dll       
30-Jan-2004  00:51  6.0.6561.0        962,560  Emsmdb32.dll     
30-Jan-2004  01:44  6.0.6561.0      2,179,072  Ese.dll          
30-Jan-2004  01:44  6.0.6561.0         40,960  Eseperf.dll      
16-Dec-2003  01:06                      6,991  Eseperf.hxx
30-Jan-2004  01:44                    391,634  Eseperf.ini
30-Jan-2004  01:50  6.0.6561.0      3,575,808  Excdo.dll        
30-Jan-2004  01:41  6.0.6561.0         90,112  Eximap4.dll      
30-Jan-2004  01:42  6.0.6561.0        262,144  Exmime.dll       
30-Jan-2004  00:30  6.0.6561.0        176,128  Exnntp.dll       
30-Jan-2004  01:45  6.0.6561.0        143,360  Exodbesh.dll     
30-Jan-2004  01:45  6.0.6561.0         57,344  Exodbpc.dll      
30-Jan-2004  01:45  6.0.6561.0        200,704  Exodbprx.dll     
30-Jan-2004  01:45  6.0.6561.0      2,179,072  Exoledb.dll      
30-Jan-2004  01:39  6.0.6561.0         81,920  Exosal.dll       
30-Jan-2004  01:41  6.0.6561.0         32,768  Expop3.dll       
30-Jan-2004  01:42  6.0.6561.0         32,768  Exproto.dll      
30-Jan-2004  01:45  6.0.6561.0        307,200  Exprox.dll       
30-Jan-2004  00:55  6.0.6561.0        143,360  Exschema.exe     
30-Jan-2004  01:46  6.0.6561.0        331,776  Exsmtp.dll       
30-Jan-2004  00:57  6.0.6561.0        675,840  Exwform.dll      
30-Jan-2004  00:32  6.0.6561.0        180,224  Exwin32.dll      
30-Jan-2004  00:54  6.0.6561.0         40,960  Febecfg.dll      
30-Jan-2004  01:41  6.0.6561.0         32,768  Iisif.dll        
30-Jan-2004  01:43  6.0.6561.0        135,168  Iisproto.dll     
30-Jan-2004  01:43  6.0.6561.0         61,440  Imap4be.dll      
30-Jan-2004  00:57  6.0.6561.0        319,488  Imap4evt.dll     
30-Jan-2004  00:55  6.0.6561.0        126,976  Imap4fe.dll      
30-Jan-2004  01:41  6.0.6561.0        126,976  Imap4svc.dll     
30-Jan-2004  01:42  6.0.6561.0         40,960  Jcb.dll          
30-Jan-2004  00:31  6.0.6561.0         49,152  Mdbevent.dll     
30-Jan-2004  00:48  6.0.6561.0      2,289,664  Mdbmsg.dll       
30-Jan-2004  00:33  6.0.6561.0         32,768  Mdbrole.dll      
30-Jan-2004  00:51  6.0.6561.0        909,312  Mdbsz.dll        
30-Jan-2004  01:43  6.0.6561.0         24,576  Mdbtask.dll      
30-Jan-2004  00:30  6.0.6561.0        151,552  Nntpex.dll       
30-Jan-2004  01:38  6.0.6561.0         94,208  Peexch50.dll     
30-Jan-2004  01:39  6.0.6561.0        413,696  Phatcat.dll      
30-Jan-2004  01:41  6.0.6561.0         36,864  Pop3be.dll       
30-Jan-2004  00:57  6.0.6561.0        303,104  Pop3evt.dll      
30-Jan-2004  00:56  6.0.6561.0         24,576  Pop3fe.dll       
30-Jan-2004  01:39  6.0.6561.0         73,728  Pop3svc.dll      
30-Jan-2004  00:57  6.0.6561.0        163,840  Protomsg.dll     
30-Jan-2004  01:42  6.0.6561.0        532,480  Reapi.dll        
30-Jan-2004  01:46  6.0.6561.0        311,296  Resvc.dll        
30-Jan-2004  01:41  6.0.6561.0      4,673,536  Store.exe        
30-Jan-2004  00:57  6.0.6561.0      3,735,552  Wmtemplates.dll
Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to obtain the latest Exchange 2000 Server service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Properties

Article ID: 832795 - Last Review: October 26, 2013 - Revision: 2.3
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB832795

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