You receive an error message when you try to save a document, print a document or quit Word 2003

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Article ID: 832858

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Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you to avoid this problem in the future.

Error signature

This article describes a program error that can have the following error signatures:
Application Name   Application Version   Module Name   Module Version   Offset
--------------------------------------------------------------------------------
Winword.exe        11.0.5604.0           Winword.exe   11.0.5604.0      003606fc

Additionally, other offsets are possible.
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Symptoms

In Microsoft Office Word 2003, when you try to print, quit Word, or save a Word document, you may receive an error message that is similar to the following (where program name is one of the programs that is listed in the "Applies To" section):
Microsoft program name has encountered a problem and needs to close. We are sorry for the inconvenience.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve program name. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
Note To view the details of the error signature, click the link in the following text:
To see what data this error report contains, click here.

Cause

This problem may occur if you background save a Word document that contains an OLE object.

Resolution

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Microsoft Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Microsoft Office 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

Hotfix information

This problem was first corrected in the Word 2003 Update: January 27, 2004.
To resolve this problem, obtain the Word 2003 Update: January 27, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
830000 Description of the update for Word 2003: January 27, 2004

Workaround

To temporarily work around this problem, turn off the Allow background saves option in Word 2003. To do this, follow these steps:
  1. Start Word 2003.
  2. On the Tools menu, click Options.
  3. On the Save tab, click to clear the Allow background saves check box.
  4. Click OK to close the Options dialog box.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 1.

More information

The Office Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:
http://oca.microsoft.com/en/dcp20.asp
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
283768 End User Privacy Policy in Application Error Reporting

289508 HOW TO: View the error signature from Office Application Error Reporting if program quits unexpectedly

Properties

Article ID: 832858 - Last Review: June 20, 2014 - Revision: 6.0
Keywords: 
kbqfe kbsettings kbprb kbsavefile kbprint kberrmsg kbnofix KB832858

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