W32Time reports an incorrect time for how long a computer is on standby

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

SYMPTOMS

When you resume a computer from standby in Microsoft Windows XP, you receive a warning message in the event log that is similar to the following:

Source: W32Time
Type: Warning
Category: None
Event ID: 36
Description:
The time service has not been able to synchronize the system time for 49152 seconds because none of the time providers has been able to provide a usable time stamp. The system clock is unsynchronized. For more information, see Help and Support Center at http://support.microsoft.com.

The number of seconds that is given in the warning message by the Windows Time Service (W32Time) is not equal to the time the computer was in standby.

Back to the top

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

Back to the top

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

   Date         Time   Version        Size     File name
   -------------------------------------------------------
   26-Nov-2003  00:54  5.1.2600.1322  159,232  W32time.dll

Windows XP 64-Bit Edition

   Date         Time   Version        Size     File name     Platform
   ------------------------------------------------------------------
   26-Nov-2003  00:54  5.1.2600.1322  436,224  W32time.dll   IA-64
   26-Nov-2003  00:54  5.1.2600.1322  159,232  Ww32time.dll  x86

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Back to the top