Article ID: 833293 - Last Review: May 21, 2007 - Revision: 2.8

Remote Desktops session window does not display mouse pointer

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SYMPTOMS

When you use the Remote Desktops Microsoft Management Console (MMC) snap-in on a Microsoft Windows XP-based computer, when a screen saver is activated in a remote session, the mouse pointer is not displayed in any other remote desktop connection that you have running in this Remote Desktops console.

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WORKAROUND

To work around this problem, turn off the screen saver on the remote host. Alternatively, if you move the focus to the session where the screen saver was activated, the mouse pointer in other remote sessions will function correctly.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 64-bit Edition

  Date         Time   Version           Size    File name    Platform
  -------------------------------------------------------------------
  05-Dec-2003  19:26  5.1.2600.1323  1,878,016  Mstscax.dll  IA-64

Windows XP 32-bit Edition

  Date         Time   Version        Size     File name    Platform
  -----------------------------------------------------------------
  05-Dec-2003  19:26  5.1.2600.1323  599,040  Mstscax.dll  x86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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