You receive a "Your changes could not be saved" error message when you try to save changes to a network-shared Excel file on a Windows 2000-based computer

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SYMPTOMS

When you use Microsoft Excel 2000 on a Microsoft Windows 2000-based computer to edit an Excel file that resides on a network share, and then you try to save your changes to the Excel file on the network share, you may receive an error message that is similar to the following:

Your changes could not be saved to Your_File_Name.XLS, but were saved to 4CCA4100. Close the existing document, then open the temporary document and save it under a new name

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CAUSE

This problem may occur if the network share where you want to save the file is a Services For Macintosh volume. In this scenario, the original file is not removed quickly enough from the network share folder when Excel tries to replace the original file with your changed file. Therefore, you cannot save the replacement file by using the original file name. When you try to do so, the server side returns the error message that is described in the "Symptoms" section.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 3 or later.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   22-Dec-2003  20:16  5.0.2195.6824      42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   22-Dec-2003  20:16  5.0.2195.6882     222,992  Gdi32.dll        
   22-Dec-2003  20:16  5.0.2195.6886     711,440  Kernel32.dll     
   22-Dec-2003  20:16  5.0.2195.6824      54,032  Mpr.dll          
   22-Dec-2003  20:16  5.0.2195.6883     334,096  Msgina.dll       
   22-Dec-2003  20:16  5.0.2195.6882      90,232  Rdpwd.sys
   06-Nov-2003  22:29  5.0.2195.6870   5,847,552  Sp3res.dll       
   22-Dec-2003  20:16  5.0.2195.6882     380,176  User32.dll       
   22-Dec-2003  20:16  5.0.2195.6886     391,440  Userenv.dll      
   19-Dec-2003  00:13  5.0.2195.6886   1,630,192  Win32k.sys
   11-Nov-2003  00:29  5.0.2195.6873     182,032  Winlogon.exe     
   22-Dec-2003  20:16  5.0.2195.6884     243,984  Winsrv.dll       
   19-Dec-2003  00:13  5.0.2195.6886   1,630,192  Win32k.sys
   22-Dec-2003  20:16  5.0.2195.6884     243,984  Winsrv.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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