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"The certificate request failed because of one of the following conditions" error message when you request a certificate in ISA Server 2004

Article ID: 833704 - View products that this article applies to.

SYMPTOMS

When you request a certificate for your Microsoft Internet Security and Acceleration (ISA) Server 2004 computer by using the Microsoft Management Console (MMC) Certificates snap-in on the ISA Server computer, you receive the following error message:

The certificate request failed because of one of the following conditions:
- the certificate request was submitted to a Certification Authority (CA) that is not started.
- You do not have the permissions to request certificates from the available CAs.

This issue occurs even after you verify that the Certification Authority is started and that you have sufficient permissions to request a certificate.

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CAUSE

This issue occurs because, by default, ISA Server enforces strict remote procedure call (RPC) compliance on all firewall rules. To request a certificate for the ISA Server computer, you must modify the firewall policy. This is the expected behavior in ISA Server 2004.

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RESOLUTION

To resolve this issue, modify the system policy in ISA Server 2004 to permit DCOM network traffic from the ISA Server computer to the certification authority. To do this, follow these steps:

Start the ISA Server Management tool.
Expand the ServerName node, where ServerName is the name of your ISA Server 2004 computer, and then click Firewall Policy.
In the right pane, click the Tasks tab, and then click Edit System Policy.
Under Authentication Services, click Active Directory.
Click to clear the Enforce strict RPC compliance check box, and then click OK.
Click Apply to save your changes and to update firewall policy.

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MORE INFORMATION

To request a certificate for the ISA Server computer, click to clear the Enforce strict RPC compliance check box in the System Policy Editor dialog box. However, to request a certificate for a client computer when the client computer and the Certification Authority are on different networks, you do not have to modify the system policy on the ISA Server computer. In this scenario, you must modify the strict RPC-compliance settings for the rule or rules that permit traffic between the two networks. To do this, follow these steps:

Start the ISA Server Management tool.
Expand the ServerName node, and then click Firewall Policy.
Right-click the rule that permits traffic between the network where the Certification Authority resides and the network where the client computer resides.
Click Configure RPC Protocol.
Click to clear the Enforce strict RPC compliance check box, and then click OK.
Repeat steps 3 through 5 to modify system policy rules and to permit DCOM communications between any other rules that are between two particular networks.
When you have finished modifying policy rules, click Apply.