Error "'Edit Document' requires a Windows SharePoint Services-compatible application"when you try to edit an Office document in a document library

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Article ID: 833714 - View products that this article applies to.
For a Microsoft SharePoint Team Services from Microsoft version of this article, see 840024.
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Symptoms

Consider the following scenario:
  • You connect to a Microsoft Windows SharePoint Services website.
  • You view a document library.
  • You try to edit a Microsoft Office document that is stored in the document library.
In this scenario, you may receive an error message that resembles one of the following, depending on which version of Office that you are using.


2007 Office system

'Edit Document' requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or greater.

Office 2003 and earlier versions of Office

'Edit Document' requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 5.0 or greater.


For example, you experience these symptoms if you click a Microsoft Word document in the document library, and then click Edit in Microsoft Office Word.

Additionally, when you click New Document in the document library, you may receive the following error message:


The document could not be created. The required application may not be installed properly, or the template for this Document Library cannot be opened. Please try the following: 1. Check the General Settings for this Document Library for the name of the template, and install the application necessary for opening the template. If the application was set to install on first use, run the application and then try creating a new document again. 2. If you have permission to modify this Document Library, go to General Settings for the library and configure a new template.

Cause

This issue can occur if one or more of the following conditions are true:  
  • Office XP or a later version of Office is not installed.
  • The SharePoint Support component that is included in Office Tools is not installed.  

    Note Although the SharePoint Support component is included in Office Tools, it may not have been installed when you installed Office.
  • The Owssupp.dll file is registered incorrectly in Windows.

    Note The Owssupp.dll file is included in the SharePoint Support component and lets you open Office documents that are stored in SharePoint.

Resolution

To resolve this issue, use one of the following methods.

Method 1: Install Office XP or a later version of Office

Install Office XP or a later version of Office. When you install Office, make sure that you install Microsoft SharePoint Support component. 

Note The Microsoft SharePoint Support component is included in the Office Tools section.

Note In Office 2003 and later versions, the SharePoint Support component is named Windows SharePoint Services Support.

Method 2: Install SharePoint support

If Office XP or a later version is already installed on your computer, you can install the SharePoint support component without reinstalling Office. To do this, follow the steps for your version of Office.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

If Office XP is installed on the computer, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs.
  3. In the list of currently installed programs, click Microsoft Office XP, and then click Change.
  4. Click Add or Remove Features - Change which features are installed or remove specific features, and then click Next.
  5. In the Features to install box, expand Office Tools, click the down arrow next to Microsoft SharePoint Support, and then click Run from My Computer.
  6. Click Update.
If Office 2003 is installed on the computer, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs.
  3. In the list of currently installed programs, click Microsoft Office 2003, and then click Change.
  4. Click Add or Remove Features, and then click Next.
  5. Click to select the Choose advanced customization of application check box, and then click Next.
  6. In the Choose update options for applications and tools box, expand Office Tools, click the down arrow next to Windows SharePoint Services Support, and then click Run from My Computer.
  7. Click Update.
If a 2007 Office suite is installed on the computer, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs.
  3. In the list of currently installed programs, click Microsoft Office suite 2007, and then click Change.
  4. Click Add or Remove Features, and then click Continue.
  5. Expand Office Tools.
  6. Click the down arrow next to Windows SharePoint Services Support, and then click Run from My Computer.
  7. Click Continue.

Method 3: Register the Owssupp.dll file

To have us register the Owssupp.dll file for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50667


Notes
  • The Fix it solution does not work if the Owssupp.dll file does not exist on your computer.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

Note For Office 2003 and the 2007 Office system an error occurs in step 4 and step 6. This error is benign and can be safely ignored if you see it. The error message is similar to the following:  

DllRegisterServer in C:\Program Files\Microsoft Office\OFFICE11OWSSUPP.DLL failed. Return code was: 0x80070716.

To fix the problem yourself, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type cmd, and then click OK.
  3.   By default, the Owssupp.dll file is located in one the following folders, depending on your version of Office: 
    • If Office XP is installed on the computer: Drive:\Program Files\Microsoft Office\Office10
    • If Office 2003 is installed on the computer: Drive:\Program Files\Microsoft Office\Office11
    • If the 2007 Office system is installed on the computer: Drive:\Program Files\Microsoft Office\Office12
  4. Type the following line, and then press ENTER:
    regsvr32 -u owssupp.dll
  5. Click OK when you receive the message that states that the operation was successful.
  6. Type the following line, and then press ENTER:
    regsvr32 owssupp.dll
  7. Click OK when you receive the message that states that the operation was successful.
  8. Type exit to exit Command Prompt.

    Did this fix the problem?

    • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
    • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.

Method 4: Repair Office 2003 or the 2007 Office system

You may be able to resolve this issue by repairing Office. To do this, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs.
  3.  In the list of installed programs, click Microsoft Office 2003 or Microsoft Office 2007, and then click Change.
  4. Click Reinstall or Repair.
  5. Click OK.

More information

For more information about Windows SharePoint Services, visit the Windows SharePoint Services website. 

Properties

Article ID: 833714 - Last Review: July 12, 2013 - Revision: 11.1
Applies to
  • Microsoft Windows SharePoint Services 2.0
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
Keywords: 
kbexpertisebeginner kbwebservices kbtshoot kberrmsg kbprb vkbportal221 kbfixme kbmsifixme KB833714

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