"The network boot card in your computer has an older version of ROM and cannot be used to remotely install Windows" error message when you try to remotely install Windows on an EFI-compliant computer

You may not be able to complete a remote Microsoft Windows installation on a Hewlett Packard (HP) Extensible Firmware Interface (EFI) 1.10-compliant computer, such as the Superdome (Orca), the rx7620 (Eiger), or the rx8620 (Olympia)-based computers. After you select the operating system from the OS Chooser menu to start the Setupldr program, you may receive the following error message:

This problem may occur if Setupldr tries to obtain an EFI device input/output (I/O) interface to perform a PCI configuration space read operation to gather data about the network adapter. On HP EFI 1.10-compliant computers, this operation does not work because such computers no longer support the use of the Device I/O protocol. Instead, they currently support the PCI I/O protocol. Setupldr should try to use PCI I/O protocol on computers that support the PCI I/O protocol when Setupldr uses EFI services to complete configuration space read operations.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

In this hotfix, Microsoft modified Setupldr. Therefore, the code to read PCI configuration space to obtain network adapter information uses only uses Device I/O protocol if the computer does not support the PCI I/O protocol.

For additional information about the terminology that describes Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: