All shadow copies of shared folders are deleted when you start Windows Server 2003

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Article ID: 833780 - View products that this article applies to.
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SYMPTOMS

When you start your Microsoft Windows Server 2003-based computer, shadow copies of shared folders are deleted, and you may receive a message in the system event log that is similar to the following:
Event Type: Error
Event Source: VolSnap
Event Category: None
Event ID: 32
Description:
The shadow copies of volume G: were aborted because the shadow copy storage volume was not present.
When you copy the volume that is enabled in the shadow copy to other backup server volumes by using the Volume Shadow Copy Service (VSS) hardware snap shot, this message may be reported on your backup server. No memory volume for the shadow copy exists on the backup server. In this scenario, you can safely ignore this event.

CAUSE

This issue may occur if you use the Shadow Copies of Shared Folders feature, and the shadow copy storage area is on a different volume than the volume that is enabled for shadow copies.

When you start your server, the volume that hosts the shadow copy storage area must be available. If this volume uses a storage interconnect type that takes more than 30 seconds to make the volume available, all shadow copies for the other volume are deleted. Storage interconnect types that may take more than 30 seconds to make a volume available include SCSI, Fiber Channel, and iSCSI.

WORKAROUND

To work around this issue, we recommend that the volume that hosts the shadow copy storage area and the volume that is enabled for shadow copies use the same interconnect type, so that both volumes come online at approximately the same time.

Properties

Article ID: 833780 - Last Review: July 19, 2007 - Revision: 3.1
APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbwinservnetwork kbfileprintservices kbprb KB833780

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