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Search results are not returned if SSL is enabled in a SharePoint Portal Server portal

Article ID: 833795 - View products that this article applies to.

SYMPTOMS

When you enable Secure Sockets Layer (SSL) access on the default Web site that hosts Microsoft SharePoint Portal Server and Microsoft Content Management Server (MCMS) sites, an MCMS start address that points to http://SPSPortal/Channels is added. If the PortalUrl property of the search result controls on the MCMS page is set to the SSL address of the portal (that is, if the PortalUrl property is set to https://SPSPortal), no results are returned in that MCMS search page.

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CAUSE

This problem occurs because the URLs of all the search results start with "https://SPSPortal" instead of "http://SPSPortal" when the search result control receives the results from the query.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

MCMS 2002 Service Pack 1

   Date         Time   Version            Size    File name
   -----------------------------------------------------------------
   22-Nov-2003  00:28  5.0.2519.0      1,232,384  Aeserverobject.dll

MCMS 2002 Service Pack 1a

   Date         Time   Version            Size    File name
   -----------------------------------------------------------------
   17-Dec-2003  01:29  5.0.4500.0      1,192,448  Aeserverobject.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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MORE INFORMATION

You can configure SharePoint Portal Server with the Alternate Access feature so that SharePoint Portal Server can be accessed with HTTP or HTTPS protocols on the same virtual root. In a scenario like this, you can access the same portal site over different protocols. For example, you can access the same portal site over "http://SPSPortal" or "https://SPSPortal." You can use the Alternate Access feature to configure up to four different URLs that you can use to access the portal. With this feature, the portal can correctly build the URLs of the portal for each access URL. The search service uses this feature to calculate the correct URL address for each portal result, depending on the URL that was used to access the portal. This means that if you access "http://SPSPortal," all the portal results start with "http://SPSPortal." Alternatively, if you access the portal that uses "https://SPSPortal," the URLs of all the portal results start with "https://SPSPortal." To locate the Alternate Access feature in SharePoint Portal Server, click SHAREPOINT CENTRAL ADMINISTRATION, and then click Configure alternate portal site URLs for intranet, extranet, and custom access.

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