Article ID: 833846 - View products that this article applies to.
Your computer may crash unexpectedly while it is running a program, such as a game, that uses sound.
This problem may occur if your system uses a Realtek AC'97 Audio device and if the wrong driver is installed for the device.
To resolve this problem, install the latest version of the driver that is offered by Microsoft Windows Update. To do this, follow these steps:
Revert to the previously installed driverIf the device fails after you install the new driver, you can use the Roll Back Driver feature to revert to the previously installed driver for the device. To do this, follow these steps:
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