Office XP Alternate User Input hotfix package: January 13, 2004

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

SUMMARY

This article describes the Microsoft Office XP Alternate User Input issues that are fixed in the Office XP Alternate User Input hotfix package that is dated January 13, 2004.

Back to the top

Issues that are fixed in the hotfix package

The following issue is fixed in this hotfix package but was not previously documented in a Microsoft Knowledge Base article:

When you click Start, you may receive the following error message:
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
This problem may occur if you install the following products:
- Microsoft Windows 2000 Service Pack 4
- Microsoft Office XP with the Speech Recognition components (Msctf.dll)
- Norton AntiVirus Corporate Edition 7.6

Back to the top

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.

For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
330537 (http://support.microsoft.com/kb/330537/ ) OFFXP: Office XP updates and patches released after September 2002 may require Windows Installer 2.0

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or modify any registry keys to activate any hotfixes that are contained in this package.

Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information

   Date         Time   Version        Size     File name
   -----------------------------------------------------------------
   13-Jan-2004  22:56  5.0.2919.6304  622,112  Officexp-kb833860.exe

Microsoft Windows Installer MSP file information

   Date         Time   Size       File name
   ----------------------------------------
   13-Jan-2004  21:34  3,436,764  Msctf.msp

After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table:

   Date         Time   Version      Size     File name
   -----------------------------------------------------
   28-Sep-2002  00:38  4.0.0.28       4,608  Hkl0404.dll
   28-Sep-2002  00:38  4.0.0.28       4,608  Hkl0411.dll
   28-Sep-2002  00:38  4.0.0.28       4,608  Hkl0412.dll
   28-Sep-2002  00:38  4.0.0.28       4,608  Hkl0804.dll
   17-Apr-2002  14:00  8.0.4017.0   192,592  Imjpmig.exe
   16-Dec-2003  03:51  5.1.2409.37  286,208  Msctf.dll
   24-Aug-2001  01:31  5.1.2409.22  169,472  Msimtf.dll
   07-Jan-2002  23:26  5.1.2409.24  229,888  Sptip.dll

Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Back to the top

REFERENCES

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Back to the top