Article ID: 833868 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
When you log on to your network from a Microsoft Windows 2000-based computer, the files in Offline Files disappear.
This problem may occur if you try to connect to your network over a remote access or a virtual private network (VPN) connection, and all the following conditions are true:
This problem occurs because Windows 2000 does not detect a network connection when you connect to your network over a remote access or a VPN connection. Your connection status remains offline. When Group Policy updates, Windows 2000 receives the policy over a Lightweight Directory Access Protocol (LDAP) connection. However, Windows 2000 cannot access the Group Policy template for Offline Files over a Server Message Block (SMB) connection because the session to the domain controller is marked offline. Therefore, Group Policy does not update correctly, and Windows 2000 deletes the cached offline files.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesWindows 2000 Service Pack 3
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 12-Jan-2004 22:50 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 12-Jan-2004 22:50 5.0.2195.6882 222,992 Gdi32.dll 12-Jan-2004 22:50 5.0.2195.6886 711,440 Kernel32.dll 12-Jan-2004 22:50 5.0.2195.6824 54,032 Mpr.dll 12-Jan-2004 22:50 5.0.2195.6883 334,096 Msgina.dll 12-Jan-2004 22:50 5.0.2195.6882 90,232 Rdpwd.sys 09-Jan-2004 01:41 5.0.2195.6888 5,854,720 Sp3res.dll 12-Jan-2004 22:50 5.0.2195.6882 380,176 User32.dll 12-Jan-2004 22:50 5.0.2195.6890 391,952 Userenv.dll 19-Dec-2003 00:13 5.0.2195.6886 1,630,192 Win32k.sys 11-Nov-2003 00:29 5.0.2195.6873 182,032 Winlogon.exe 12-Jan-2004 22:50 5.0.2195.6884 243,984 Winsrv.dll 12-Jan-2004 22:50 5.0.2195.6886 711,440 Kernel32.dll 19-Dec-2003 00:13 5.0.2195.6886 1,630,192 Win32k.sys 12-Jan-2004 22:50 5.0.2195.6884 243,984 Winsrv.dll 12-Jan-2004 22:58 11,812 Kb833868.cat
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information about accessing offline files over a remote access or VPN connection, click the following article number to view the article in the Microsoft Knowledge Base:
290523For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/290523/ )Only the offline files are displayed when you use a remote access or virtual private network connection
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 833868 - Last Review: October 26, 2013 - Revision: 2.5