Your offline files disappear on a Windows 2000-based computer

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Article ID: 833868 - View products that this article applies to.
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SYMPTOMS

When you log on to your network from a Microsoft Windows 2000-based computer, the files in Offline Files disappear.

CAUSE

This problem may occur if you try to connect to your network over a remote access or a virtual private network (VPN) connection, and all the following conditions are true:
  • You use Group Policy to redirect folders from your computer to a share on your domain controller.
  • You use Group Policy to make the redirected folders Offline Files.
  • You synchronized your Offline Files while you were connected to your local area network (LAN).
  • You have an offline-enabled connection to the server share where your folders have been redirected, and all Offline Files have been cached for offline use.


This problem occurs because Windows 2000 does not detect a network connection when you connect to your network over a remote access or a VPN connection. Your connection status remains offline. When Group Policy updates, Windows 2000 receives the policy over a Lightweight Directory Access Protocol (LDAP) connection. However, Windows 2000 cannot access the Group Policy template for Offline Files over a Server Message Block (SMB) connection because the session to the domain controller is marked offline. Therefore, Group Policy does not update correctly, and Windows 2000 deletes the cached offline files.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 3

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   12-Jan-2004  22:50  5.0.2195.6824      42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   12-Jan-2004  22:50  5.0.2195.6882     222,992  Gdi32.dll        
   12-Jan-2004  22:50  5.0.2195.6886     711,440  Kernel32.dll     
   12-Jan-2004  22:50  5.0.2195.6824      54,032  Mpr.dll          
   12-Jan-2004  22:50  5.0.2195.6883     334,096  Msgina.dll       
   12-Jan-2004  22:50  5.0.2195.6882      90,232  Rdpwd.sys
   09-Jan-2004  01:41  5.0.2195.6888   5,854,720  Sp3res.dll       
   12-Jan-2004  22:50  5.0.2195.6882     380,176  User32.dll       
   12-Jan-2004  22:50  5.0.2195.6890     391,952  Userenv.dll      
   19-Dec-2003  00:13  5.0.2195.6886   1,630,192  Win32k.sys
   11-Nov-2003  00:29  5.0.2195.6873     182,032  Winlogon.exe     
   12-Jan-2004  22:50  5.0.2195.6884     243,984  Winsrv.dll       
   12-Jan-2004  22:50  5.0.2195.6886     711,440  Kernel32.dll     
   19-Dec-2003  00:13  5.0.2195.6886   1,630,192  Win32k.sys
   12-Jan-2004  22:50  5.0.2195.6884     243,984  Winsrv.dll       
   12-Jan-2004  22:58                     11,812  Kb833868.cat

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about accessing offline files over a remote access or VPN connection, click the following article number to view the article in the Microsoft Knowledge Base:
290523 Only the offline files are displayed when you use a remote access or virtual private network connection
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 833868 - Last Review: October 26, 2013 - Revision: 2.5
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB833868

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