Article ID: 833890 - Last Review: July 24, 2007 - Revision: 1.10

Tsadmin.exe quits unexpectedly when you click the server name or the Processes tab in Terminal Services Manager

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SYMPTOMS

In Microsoft Windows Server 2003 Terminal Server, the Tsadmin.exe program quits unexpectedly when you click the server name in the left pane of Terminal Services Manager or when you click the Processes tab in the right pane of Terminal Services Manager.

Note The left pane of Terminal Services Manager provides a tree view.

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CAUSE

This issue may occur when a process runs under a local account name that is 20 characters or more in length.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows Server 2003.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit versions

   Date         Time   Version            Size    File name
   ----------------------------------------------------------
   08-Jan-2004  20:31  5.2.3790.116      267,264  Tsadmin.exe      
   08-Jan-2004  20:31  5.2.3790.116       27,648  Utildll.dll

Windows Server 2003 64-Bit Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   08-Jan-2004  08:57  5.2.3790.116      695,296  Tsadmin.exe      IA-64
   08-Jan-2004  11:31  5.2.3790.116       64,512  Utildll.dll      IA-64
   08-Jan-2004  11:31  5.2.3790.116       27,648  Wutildll.dll     x86

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