Print Preview stops responding when you preview an HTML e-mail document in Internet Explorer 6.0 Service Pack 1

Assume that you have saved an e-mail message that is 1 megabyte (MB) or larger to your local hard disk from Microsoft Outlook or from Microsoft Outlook Express in HTML format. When you open the HTML file in Microsoft Internet Explorer 6.0 Service Pack 1 (SP1) and use Print Preview to view the message before you print it, Print Preview appears to stop responding. Additionally, Print Preview uses 100 percent of CPU resources. If you wait, the preview of the message is eventually displayed in Print Preview. The preview may take several minutes to occur.

This problem occurs when you save the file. Outlook and Outlook Express add an HTML comment that is similar to the following to the beginning of the file: This comment causes Print Preview to stall or to appear to stop responding for a long time.

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

How to enable this hotfix

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

After you install this hotfix, you must add the following entry to a registry subkey to enable the hotfix:

Add this entry to only one of the following subkeys in the registry. Use the appropriate subkey as specified by your policies for administrating client computers.

• HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_TRUNCATE_MOTW_LOOP_KB833987
• HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_TRUNCATE_MOTW_LOOP_KB833987
• HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_TRUNCATE_MOTW_LOOP_KB833987
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_TRUNCATE_MOTW_LOOP_KB833987

The following steps show how to add the entry to the following registry subkey:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:
   HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Internet Explorer\Main\FeatureControl
3. If the
   FEATURE_TRUNCATE_MOTW_LOOP_KB833987
   entry does not exist in the FeatureControl registry entry, point to New, and then click Key. If the
   FEATURE_TRUNCATE_MOTW_LOOP_KB833987
   key does exist in the FeatureControl registry entry, click
   FEATURE_TRUNCATE_MOTW_LOOP_KB833987
   , and go to step 5.
4. Type FEATURE_TRUNCATE_MOTW_LOOP_KB833987, and then press ENTER.
5. On the Edit menu, point to New, and then click DWORD Value.
6. Type * , and then press ENTER.
7. On the Edit menu, click Modify.
8. Quit the registry.

To work around this problem, open the HTML file in Notepad and delete the line that starts with "<!-- saved from url=". Save the file.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Microsoft Windows XP Service Pack 2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: